Miscommunication and the Factors that Shape Excellent Communication

Communication plays an important role in both our personal and professional lives. Miscommunication can be stressful and costly. A recent study found that 83% of employees have witnessed their colleagues say something that has had a catastrophic impact on their careers and/or reputations. To attempt to recover from miscommunication, it is best to acknowledge how others feel, admit when you've made a mistake, and express sincere regret.
(As usual) Responses should be:
About 1-page, single-spaced (quality is more important than quantity), PDF or Word Document submission
Times New Roman font (12 or 11), with 1-inch margins all around
no header is necessary (i.e. name, challenge #, class, etc.) since Canvas records all of this for you
well organized and in essay format
clearly note what you're referencing. For our assignments, you don't need to cite or provide a formal reference but you should include something like, "In the Professional Communication lecture, Dr. Ruiz points out . . ." or, "In chapter 2.4 of the Business Communication for Success text, cliches were described as . . . ". It should always be obvious where you found the information you're discussing in your writing.
Challenge Prompt:
Again, consider a time you miscommunicated something to someone. Complete your challenge write-up by answering the challenge prompt (noted below) with an organized essay response (i.e. introduction, main points, conclusion) rather than simply just answering the questions. Be sure your response is thorough and connects to the learning materials (please see rubric for grading details).
Describe the situation/context? Describe the relationship BEFORE the miscommunication occurred?
Describe what was said? What had you meant to say?
Describe what happened after the miscommunication? How did the other person respond? What did you do/say?
What is your relationship like now? In other words, how, if at all, did the miscommunication affect your relationship? Were there consequences from this miscommunication?