Problems in Communication at a Workplace

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Communication is vital in almost every aspect of life. The video depicted the communication between the manager and the worker. The manager conveyed his message to the worker employing the right choice of words and gestures. In this scenario, the worker seems to be often late for work, having the same excuses over and over again. Punctuality is an important aspect of being a responsible employee. The manger has every right to express his disappointment and dismay on this worker who lacks the initiative to arrive on time for work. Based on their conversations, several chances have already been granted by the manager to this worker. However, the worker fails to perform his duty in arriving punctually and often employs the same excuses to the point that the manager had already memorized his lines.
The same interpersonal message were conveyed but were interpreted differently by the two parties involved. The manager tried to explain to the worker how important punctuality is in their line of work. The message that the manager was trying to convey is about the importance of punctuality and how the worker seemed to not change despite the number of chances given to him. On the part of the worker, instead of accepting his mistake and asking for forgiveness about his tardiness, he ends up explaining himself with the same reasons he has been using over and over again. Upon arriving to work, he didn’t approach first the manager to show respect and sincerity. Instead, the manager approached him first. In ...