Conflict Resolution: Types of Conflict

Conflict Resolution Name Institution Due Date Conflict Resolution Conflicts are commonplace in every organization. A quick survey in an organization will reveal almost all types of conflict. There are four different types of conflicts. These include interpersonal conflict, intrapersonal conflict, intragroup conflict, and intergroup conflict. If allowed to thrive and divide the employees, conflict can financially hurt and cripple an organization. So, the management of an organization has to stay vigilant and act swiftly to avert these dangers. Below is an elucidation of the types of conflicts, the management styles, proposed resolution strategies, and recommendations for the scenario under review. Types of Conflict There are two types of conflict in the case under review. The first one is intrapersonal conflict. Intrapersonal conflict as Butler (2019) notes “occurs within you.” She continues to say that this type of conflict “can develop out of your thoughts, ideas, emotions, values, and predispositions.” The person who appears to be conflicted in the case under review is the CEO James Edwards. As indicated, Mr. Edwards sought to reduce the company’s cost of operation. His objective is coming from a place of concern, but he is conflicted on whether he should talk or involve physicians in controlling cost. However, he knows that “they do not have a great interest in cooperating with him to sustain the viability of the hospital.” This leaves him with only one option: to hire an outsider. Mr. Edward’s move to hire from outside, however, leads to another type of conflict which is known as intergroup conflict. Intergroup conflict arises when misunderstandings happen between different groups or teams working in the same organization. In the case at hand, the management of the organization appears to conflict with the physicians. The management is executing its objectives with particular goals in mind. However, the management’s plan appears to be interfering with the physicians and their capacity to deliver. An intergroup conflict has thus ensued, and the physicians are up in arms to protest the management’s decisions. Conflict Management Styles There are five conflict management styles. These include compromising, collaborating, avoiding the conflict, standing your ground or competing, and finally, accommodating. In the case presented, the conflict management employed by both parties is standing your ground or competing. With this particular style, the parties involved stand their ground and appear committed or determined to win the conflict. Benoliel (2017) from Walden University writes that “those who compete are assertive and uncooperative and willing to pursue one’s concerns at another person’s expense.” In the case presented, Mr. Edwards appears determined to ensure that the operational costs of the organization are controlled. However, the physician...