Hilton Hotels during the Covid-19 Pandemic

Hilton Hotels during the Covid-19 Pandemic
Author’s Name
Institutional Affiliation
Course Code and Name
Professor’s Name
Date
Hilton Hotels during the Covid-19 Pandemic
Introduction
Planning, organizing, controlling, and leading are essential functions of management that when applied appropriately can make an organization overcome numerous challenges. Hilton Hotels and Resorts encountered problems due to the Covid-19 pandemic. First, it was difficult to ensure workers' and guests’ safety by eliminating the spread of coronavirus within the facility. Second, employees’ relationships dwindled since they feared whether they will be the next in line to get infected with the deadly viral disease. Third, some workers were uninspired, unfocused, and demotivated since they were not certain about keeping their jobs, bearing in mind that numerous companies were closing their operations. However, the three primary recommendations that Hilton Hotels would have implemented to address these challenges include setting proper strategies to increase employees' and guests’ safety by encouraging effective communication to all stakeholders and distributing resources appropriately based on where they were needed the most. Additionally, Hilton Hotels should have provided personal protective equipment and counseling services to foster good employee relationships.
Management Issue
Hilton Hotels and Resorts was not immune to challenges emanating from the Covid-19 pandemic. The primary challenge that was encountered by this multinational hotel company was ensuring that its guests were safe and that there was no contraction of the deadly viral disease between the staff and visitors (Hilton, 2022). Based on a statement by Christopher Nassetta, the chief executive officer (CEO) or president of Hilton Hotels, the company was obliged to enact and implement various measures to thrive during the pandemic (Simon, 2020). The major priority was safeguarding the security and safety of team members and guests. As such, Hilton Hotels faced planning and controlling issues related to developing new strategies to improve its employees, guests, and other stakeholders’ safety to avoid the spread of coronavirus.
The other challenge that Hilton Hotels faced was to enhance proper employee relationships to ensure that its products and services were not compromised (BBC News, 2021). In reality, due to the government’s directives that individuals should stay at home to avoid contracting the disease, some workers feared interacting with their colleagues to avoid being infected. When the omicron variant was announced, around 45% of Americans said that they were unlikely to travel for the next three months until scientists determined the consequences of that coronavirus variant (Fox, 2021). In addition, social media impacted travelers’ mentality since individuals received news from various sources, some of which were incredible. The issue of lack of proper workers’ relationships is related to the function of management known as organizing (Gossling, Scott, & Hall, 2021). As such, Hilton Hotels’ managers and leaders were required to come up with strategies that would retain proper interpersonal ...