Training and Development Plan

Week 2 Exercise
Student’s Name
Institution
Course
Instructor
Date
Week 2 Exercise
Effective communication is essential for frontline employees in any organization as it is the backbone of successful business interactions, including customer service, team collaborations, and problem-solving. Therefore, developing effective communication skills for frontline employees is a crucial training and development plan topic (Bhatti, Irum, & Rehman, 2018). A person and task analysis are necessary to conduct a thorough needs assessment. A personal analysis examines the communication skills and challenges of individual employees. In contrast, a task analysis evaluates communication barriers in the workplace (Riggio, 2017). The organization can identify gaps in communication skills and areas that require improvement by conducting both analyses.
The training objectives for the program should be SMART. The first objective is to identify communication barriers in the workplace through a personal analysis (Bhatti et al., 2018). The second objective is to develop active listening skills to improve communication in a team environment (Guffey & Loewy, 2016). The third objective is to enhance verbal and non-verbal communication skills to improve customer service. The fourth objective is to use technology to improve communication efficiency and effectiveness in the workplace (Cantner, Hanusch, & Mandl, 2018). Finally, the fifth objective is to create a plan for ongoing communication s...