Methods of Poor Communication and Their Effect on Motivation, Teamwork, and Management

West Coast Transit Case Study
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Organizational Behavior and Management
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West Coast Transit
Modern organizations often employ teams to address challenges such as competition, advances in technology, and changes in customer tastes and preferences. One key role of leaders in organizations is to ensure that the teams are effective in accomplishing their tasks. This means that leaders in modern organizations have to understand how concepts such as conflicts, communication, group formation, and motivation play out in team settings. West Coast Transit (WCT) is a charter airline that depends on teams to attain its goals. The WCT case study will be explored to evaluate group formation, behavioral roles, effective communication, conflicts, leadership, and motivation in the following sections.
Effective Teams
Effective teams are integral to the attainment of organizational goals. According to Mehta and Mehta (2018), team effectiveness captures a realistic and broad picture of team evaluation and goes beyond quantitative outcomes like objective performance. It also includes qualitative measures. As described by Uhl-Bien et al. (2021), three criteria for evaluating an effective team are task performance, team viability, and member satisfaction.
Task performance means the attainment of performance goals according to standards such as quality, timeliness, and quantity (Uhl-Bien et al., 2021). The team led by Pete Denson has to develop a marketing campaign within six weeks. The attainment of this goal will determine the team’s effectiveness in the task performance dimension. Team viability refers to the willingness of team members to continue working well together or whether they are looking forward to working together again in future projects (Uhl-Bien et al., 2021). For the case of WCT, the team looks disoriented, and it does not look like they would like to work together in the future. There is low team viability. Member satisfaction is the degree to which members believe their participation is positive and addresses their personal needs. Denson’s team members are not satisfied due to the workload and time constraint, and Tanney feels it will interfere with her counseling sessions.
Five Stages of Group Formation
The first stage is forming, and it involves members asking questions as they begin orienting with one another and group expectations in regards to rules and behavior (Uhl-Bien et al., 2021). After the forming stage, enters the storming stage, where there is high tension and emotionality among the group members (Uhl-Bien et al., 2021). As such, this stage is characterized by infighting, hostility, and uncomfortable pressures. These aspects lead to clarifications, and individuals eventually begin to understand one another. The third stage, norming, involves members coming together to work as a unit. The harmony and closeness limit criticisms and deviations from team goals (Uhl-Bien et al., 2021). Performing is the fourth stage and is characterized by the team fully becoming mature and well-functioning. There is high motivation and satisfaction among team members. The fifth and last stage is adjourning. It involves ending grou...