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Management
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English (U.S.)
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6-2 Short Paper: Building Common Ground and Trust Using Evidence

Essay Instructions:

Instructions
One of the ways management can manage difficult situations, collect relevant information, and build common ground and trust with employees is establishing communication based on evidence rather than judgment.
Using the final project transcripts provided, create a list of the relevant facts that are pertinent to the case. This is information that you would use to determine the outcome of the case—or evidence. Additionally, create a list of judgment comments you find in the transcripts. Judgments are information that could not be used to defend the actions in the case because they are feelings, emotion, or opinion—not fact.
Completing this assignment will inform your work on Milestone Three in Module Seven. The transcripts can be found in the Final Project Case Study.
For additional details, please refer to the Module Six Short Paper Guidelines and Rubric document and the Final Project Case Study document. Include refence page

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6-2 Short Paper: Building Common Ground and Trust Using Evidence
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6-2 Short Paper: Building Common Ground and Trust Using Evidence
Trust is an essential aspect of human life established through consistent gestures and behavior that reflect positive intentions. Organizations aiming to optimize productivity among their employees should focus on communication based on evidence rather than judgment. A manager is subjected to ensuring effective employee performance (Dozier, Grunig, and Grunig, 2013). When managers focus on conversations based on evidence, which gives room for performance conversations, communication should convey protection, goodwill, and security (Illes and Mathews, (2015). Through trusting relationships, the working environment promotes cooperation, practical problem solving, and improved job satisfaction. Trust is a vital element of the relationship between employees and their leaders.
Moreover, Trust improves employee loyalty and commitment to their work. Evidence entails employee actions, behavior, decisions, and choices. However, judgment is based on emotions, opinions, and conclusions. The use of an evidence-based approach in communication helps employees to review their work performance.
Relevant Facts Pertinent to the Case.
In an account of the interviewees' correspondence, respondents, company ABC applies a radicle approach to productivity. The company is primarily concerned with after-sale service levels, which should be included in their contracts. Moreover, employees are aware that they should be at their work stations, answering customer calls during work time. Furthermore, it is the company's policy that call centers should solve customer issues promptly. Compa...
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