How Consulate Health Care can Adopt a Change of Improving Nurses’ Workload

Benchmark - Change Initiative: Implementation, Evaluation, and Sustainability
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Benchmark - Change Initiative: Implementation, Evaluation, and Sustainability
Organizational change is an essential ingredient to an organization. It is responsible for improving organizations’ performance by introducing new ways of actualizing processes and actions. However, to be successful, change in an organization must be aligned with stakeholders’ needs, and there must be a need for change. This paper details how Consulate Health Care can adopt a change of improving nurses’ workload, especially in its nursing sector. Patients are the primary beneficiary of this change by being guaranteed safety. The hospital and nurses will also benefit through minimization of cases of burnout among nurses and increased patients’ admission in the part of the hospital. Kotter’s 8-Step model guides the proposed change.
The Problem at Hand
The Consulate Health Care is a premier national provider of senior medical services. It specializes in post-acute care. Its primary services include Alzheimer’s and Dementia care, long-term care, comprehensive rehab, assisted and independent living (Consulate Health Care, 2021). It strives to ensure that these services are offered on a 24 hours basis. This light means that the hospital’s nurses work around the clock to provide quality services that are administered promptly. But this mode of working raises several questions. In particular, the question about giving nurses enough time to balance between work and personal engagements. It may also be likely that working 24 hours predisposes patients to safety concerns because some nurses can be tired and are poised to offer sub-standardized care, which has a severe effect on both the hospital and patients. The patients will be affected by experiencing prolonged pains, and some may succumb.
From a hospital perspective, lack of enough nurse workforces may lead to mass patient walkouts, leading hospitals to record losses. Lack of enough nurses is a longstanding issue in the medical field. Li-Yin, Hsiu-Hui, & Yann-Fen (2019) concede that nurses increased hours of working correlates with risks of indices such as decubitus, tube slippage, and urinary tract infections increase. This revelation confirms that proper nurse staffing is an issue of global concern and not only felt in Consulate Health Care. Therefore, the hospital must institute approaches to mitigate the problem to guarantee patients’ safety and improve nurses’ job productivity.
Driving Forces (External and Internal), Contributing Issues, and the People Affected
External and internal factors advance the change. The external factors range from acknowledging the shortage of nurses to the need to offer individualized care. Tamata et al. (2021) affirm this assertion by noting that it is estimated by 2025, there will be a shortage of 7.2 million health workers responsible for delivering healthcare services. Compounding this problem is the fact that there is an increase in the aging population, with an estimated increase of 73 percent from 71 percent in 2019 among Americans aged 65 years (Haddad et al., 2020). These ef...