Outcome Measures, Issues, and Opportunities

Outcomes Measures and Opportunities
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Organizational Functions, Processes, and Behaviors in High-Performing Organizations
High-performing healthcare organizations have common functions, processes, and behaviors. When it comes to leadership practices, their leaders are characterized by humility, transparency, and having a vision (Ahluwalia et al., 2017). In such organizations, executives, board members, and senior administrators comprehend that their excellence in terms of awards is an ongoing process and not a destination. These leaders aim to do better and create a more fulfilling impact on communities, their patients, and all staff members. The leaders are actively engaged at every quality and safety level, emulating the behavior and actions that they expect their followers to have. They uphold standards that they desire to see their staff meet. Their goal is to create and sustain a stable culture of excellence in their performance. In terms of interprofessional collaboration, high-performing healthcare organizations have teams built on collaboration and excellent care coordination (Hofmann, 2023). For example, in a hospital, one team composed of surgeons, nurses, orthopedists, and dietitians work in collaboration to manage the patient and provide quality care before, during, and after a patient's surgical procedure. High-performing organizations effectively coordinate primary care, inpatient and outpatient care, rehabilitation, and follow-up to enhance treatment and recovery.
In terms of financial management, high-performing organizations prioritize financial discipline. They aim to meet the organization's vision and mission while balancing their capital needs and financial capability (ACHE, 2023). They believe that to achieve financial balance, they must maintain a well-integrated, financial strategic planning process. Therefore, they define their financial goals and projections by forecasting them in five years and annually while including clear, well-designed objectives to meet their capital needs (ACHE, 2023). In terms of care effectiveness, high-performing organizations have effective operations that discipline and guide the manner in which healthcare is delivered. These organizations focus on quality and safety, placing critical emphasis on areas that affect patient flow within and through the health system, patient access, and an effective discharge process to the right post-care institution. Additionally, these organizations utilize real-time decision-making processes guided by predictive analytics (Hofmann, 2023). In contrast, less-performing healthcare organizations struggle with long waiting hours for patients, slow patient flow within and through the system, elevated risks of infections following a lack of situational awareness, increasing cost-per-patient, and having leaders whose vision is not in alignment with the organization's improvement goal.
The organization is a high-performing entity, though it has a few areas for improvement. For instance, limited interprofessional collaboration would be the greatest hindrance to the implementation of the proposed changes. While high-performing organizations work in hig...