Human-Centered Design and Persona Development

HUMAN-CENTERED DESIGN (HCD)
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HUMAN-CENTERED DESIGN (HCD)
Question 1
HCD is an approach for solving problems by prioritizing consumers' needs when handling an issue. Colgate toothbrush is a famous product that has hit the market long since it was innovated in 1990. The Altitude group surveyed the customers and invented a unique, thinner, significantly powered toothbrush having rocking heads and an arcing neck. Airbnb's services are one of the poorly designed services that only benefit travelers, while it is hazardous to the community and locals, such as changing the local culture (Salminen et al., 2021). Empathy and creativity attribute enhance a good relationship between the producer and customer. Manufacturers need to be creative and produce products that satisfy consumers' demands. On the other hand, business need is an attribute that only aims to benefit the business. Customers and producers need to have a win-win solution to ensure a long-lasting business (Salminen et al., 2021). Poorly designed product lags the country's economy behind. We need to engage in customer awareness to provide quality products that never harm people's culture and mobilize customers on the excellent experience of the service or the product.
Question 2
Product designers have a variety of ways of maximizing the value they provide to customers. First, the product designers get customer feedback and suggestions that help improve the value of products or services. The designers should consider taking surveys to ask for reviews and have an easy way of interacting with customers. Besides, the product designers should provide a positive experience for their customers via positive interaction rather than just consumers' purchases (Holeman & Kane, 2019). They could enhance customer experience by sending appreciating emails regarding online transactions. The product's designers could also send notes or stickers after each purchase to provide value and a unique impression, which will lead to lasting positive impressions to buyers (Holeman & Kane, 2019). Products play a crucial responsibility of delivering quality to consumers. Products should respond promptly to their services or demand. The products must fully fulfill the desires of the customers. Besides, the products and services should keep customers' promises to show them respect and enhance their loyalty. The pro...