Bank of America Transforms Its Information Technology

Bank of America Transforms Its Information Technology
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Bank of America Transforms Its Information Technology
Question 3
According to Rainer, Kelly, and Prince (2022), Bank of America utilizes information systems at different organizational levels to support its operational, managerial, and executive functions, as outlined below.
Operational Level
Bank of America's day-to-day banking activities are supported by several information systems at the operational level. These technologies make it easier to carry out daily business, retain records, and support customers. For instance, customers of Bank of America can access their accounts, make transfers, pay bills, and view transaction histories using only the bank's online and mobile banking platforms. These digital platforms rely on IS to facilitate quick and easy client communication.
Management Level
Bank of America's management uses data technologies to facilitate decision-making and maintain employee productivity. Data technologies tools give acce...