Critical Thinking and Conflicts

Case Study
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Case Study
How would you use critical thinking in solving this issue?
Critical thinking takes an objective approach towards solving problems. While employing critical thinking, one has to consider the information at hand, evaluate the conflict, determine the causes, and deal with the problem(s) effectively.
Often, people get emotional during conflicts, and never get to objectively comprehend the issue behind the conflict. Given the situation at hand, the first thing I would do is get some distance. As a manager, one has to try and see the bigger picture. Creating some distance between myself and the issue at hand would give me ground to assess the reasons behind the disagreements and conflicts that arise. The employees could have a genuine concern but I may fail to see it because I am too close. So, I believe that getting some distance from the issue could help me gain perspective, and objectively assess the situation. One has to see the issue as an outsider, and see the pattern in the arguments and disagreements. By doing this, I should be able to find out the underlying issues.
The next thing I would do is listen. Disagreements and arguments in the workplace are often a result of poor communication. Managers can at times seem too far from their employees and this can be caused by not listening. When people feel like their issues are not being dealt with, they react, and for my employees, disagreements and arguments could be a way of communicating. So, I would take my time and listen to their perspectives, gather information, and devel...