Minor 1 2nd Part: Products/ Service/ Customer Orientation

Create a managerial report that builds on your previous Strategic Assessment with a Structural Assessment that evaluates the structure, process and people systems your selected organization has adopted (cf. Burton et al., 2011, pp. 59-161).
This Minor 2 is the second-part of a three-part report that will come together in your Major 2 project—an internal organization design audit. Minor 2 should be written as an extension of Minor 1, in the same format. It should add on another 4 pages. Follow the same report structure. Do your analysis from 5123_minor2.worksheet.xlsxPreview the documentView in a new window and use the tables from 5123_design.tables.docxPreview the documentView in a new window as needed.
Background: This section will be the same as your first report, only expanded to mention this is a part two of three part report. You will also mention that this covers structure, process and people systems, in addition to strategy and environment.
Assessment: Add another 4 sub-headers that cover Burton's steps of structure, process and people, namely: Configuration, Organizational Complexity, Geographic distribution, and Knowledge exchange onto your 3 sub-headers (you created in Minor 1). Use the next Excel worksheet to score these sub-systems. Using Burton's diagnostic questions and his quadrants, offer a current assessment of these sub-systems.
Recommendations: Update the organization's current configuration (cf. Table 8.1, p. 153) to include the structure and process systems. Recognize fits and raise any questions about possible misfits, along with actions for consideration to improve strategic and structural alignment.
This project asks you to build your Minor 2 in the “boat” of your Minor 1. So this will be a combined report. You will incorporate any revisions of Minor 1 in this paper from your Instructor and/or Manager.