The United Airlines as the Largest Airline in the World

United Airlines
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United Airlines
The United Airlines is the second-largest airline in the world. The airline has faced a number of challenges that constitutes the complaints from the customers. Some of these biggest challenges are discussed below. Poor customer service is one of the challenges facing the airline. There are complaints that the employees at the United Airlines are less likely to help their customers as compared to other airlines. The customers admit that half of the flight attendants are resentful (Koenig, 2015).
Another challenge is the flight delays. The airline has been involved in the cancellation of large flights operated by other carriers on its United Express regional brand (Cameron, 2015). Technology glitches have to lead to the airline undergoing widespread outages leading to a massive cancellation of flights. The other hurdle that the company is undergoing is the unresolved investigations.
It is important for a company to know the complaints of its customers because a customer’s complaint will highlight the problem that the company may not be aware of (McDonald, 2017). The company can then investigate the matter. After the findings, it will be in a position make improvements to avoid more complaints in the future. The result is that it will end up with customers that are more loyal.
If I were the CEO of the United Airlines, I would make the following changes. I would first begin by improving the customers’ service. Since most complaints are directed to the employees, I would plan for training sessions on how to handle customers to all the employees. I would also tackle the problem of flight delays by reducing the number of delays. This problem is attributed to the technological glitches, and this constitutes the next move. I would fix these glitches by replacing the current websites with more efficient ones. I would also advance all the technological d...