Operations management

Operations Management at Jaguar Land Rover (JLR) Name Tutor Institution Course Date Contents TOC \o "1-3" \h \z \u 1.0 Introduction PAGEREF _Toc157789434 \h 31.1 Industry Background PAGEREF _Toc157789435 \h 31.2 Organizational Background PAGEREF _Toc157789436 \h 41.3 Report Objective PAGEREF _Toc157789437 \h 42.0 Current Operations and Quality Management Issues/ Business Challenges PAGEREF _Toc157789438 \h 52.1 Sustainability PAGEREF _Toc157789439 \h 52.2 Supply Chain Struggles PAGEREF _Toc157789440 \h 72.3 Consumer Behavior Changes PAGEREF _Toc157789441 \h 72.4 Human Resource Challenges PAGEREF _Toc157789442 \h 83.0 Implications of the Issues PAGEREF _Toc157789443 \h 93.1 Implications of Sustainability Problems PAGEREF _Toc157789444 \h 93.2 Implications of Supply Chain Issues PAGEREF _Toc157789445 \h 93.3 Implications of Consumer Behavior Changes PAGEREF _Toc157789446 \h 103.4 Implications of HR Challenges PAGEREF _Toc157789447 \h 104. Operations and Quality Management Improvement Approaches in Resolving the Issues PAGEREF _Toc157789448 \h 104.1 Total Quality Management (TQM) PAGEREF _Toc157789449 \h 104.2 The Six Sigma Framework PAGEREF _Toc157789450 \h 125. Conclusion PAGEREF _Toc157789451 \h 14Reference List PAGEREF _Toc157789452 \h 15 Operations Management at Jaguar Land Rover (JLR) 1.0 Introduction Operations and quality management play a pivotal role in the success and sustainability of businesses across various industries. Operations and quality management are integral components of business success, influencing efficiency, customer satisfaction, competitiveness, resilience, innovation, compliance, and employee engagement. Investing in robust operations and quality management practices is essential for businesses to thrive in today's dynamic and competitive business landscape. However, to achieve the ultimate benefits of efficient operations and quality management, business organizations must explore some of the challenges that they face to the effect. This analysis focuses on assessing operational and quality management issues like sustainability, inventory management, human resource management, and supply chain issues at Jaguar Land Rover (JLR). Exploring the challenges facing efficiency in organizational operational and quality management practices is a critical step in steering success through enhanced competitiveness, customer satisfaction, production efficiency, and sustainability outcomes for a business entity operating in a dynamic industry such as the automotive industry. 1.1 Industry Background The automotive industry is one of the most monumental industries in the world bearing its impact on consumers and other stakeholders. Conventionally, the automotive industry remains a leader in innovation (Taylor, 2018). It is among the industries that lead in the creation of new products and the invention of new markets. However, the trends are changing gradually for stakeholders in the automotive industry. In 2024, there are 758 global car and automobile manufacturing businesses (ReportLinker, 2023). That number is a 1.7% decline from the 2023 numbers according to ReportLinker (2023). Notably, the automotive industry is oligopolistic with a few major manufacturers dominating the sales indices. The industry is also cha...