Benchmarking the Service Level Strategy of the UAE Companies or Products

Benchmarking the Service Level Strategy of the UAE Companies or Products
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1 Service level and service level strategy and its importance
Service level refers to a measure of an organization's or team's effectiveness in providing service to its customers. It's a metric to measure how well a company's customer service meets a set of criteria. The time it takes for a customer service agent to react to an inquiry is one example of a metric used to gauge quality. On the other hand, service level management (SLM) is a method for establishing and maintaining Service Level Agreements. Service lifecycle management (SLM) aims to guarantee that an organization's IT system always provides the expected results (SLM, 2023). An integral part of any successful service strategy is crafting a service portfolio strategy supporting the company's goals and customers. This tactic may involve creating brand-new offerings, discontinuing unused ones, or tweaking the value proposition of already-present ones.
Maintaining and enhancing service quality requires in-depth familiarity with service level, management, and strategy. The importance is linked to the total customer experience and satisfaction, the effectiveness of business operations, and an organization's ability to fulfill its strategic goals.
2 The Service Level of First Abu Dhabi Bank Cashback Credit Card vs HSBC Cashback Credit Card