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Essay Available:
Pages:
1 page/≈275 words
Sources:
1 Source
Style:
APA
Subject:
Business & Marketing
Type:
Other (Not Listed)
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 4.32
Topic:

Customer Service Improvement

Other (Not Listed) Instructions:

Scenario
You have been hired as the new CEO of a quick-service dining chain. You were hired because you have leadership experience in customer-service efforts in numerous fast-paced customer-centric organizations.
You need to briefly communicate with the whole team your overall plan for customer service improvement. This plan will not get into specific details but cover your overarching ideas.
Instructions
Write a memo that includes the following:
Define customer service.
Explain the differences between external and internal customers.
Describe the qualities of effective customer service.

Other (Not Listed) Sample Content Preview:

Customer Service Improvement Memo
Author’s Name
The Institutional Affiliation
Course Number and Name
Instructor Name
Assignment Due Date
MEMORANDUM
To: Customer Service Team – Quick-ABC Restaurant Chain
From: The CEO, Quick-ABC Restaurant Chain
Date: 10-August-2023
Subject: Customer Service Improvement
Hello Team, I want to express my warm gratitude for embracing me as the new CEO of Quick-ABC Restaurant Chain. I am writing this memo to address the recent gaps observed in the Customer Service Department (CSD) and highlight quick improvements to retain customers. Our organization operates in a fast-paced customer-centric environment. Hence, improved CSD functions are necessary to achieve collective success and maintain a competitive position systematically.
Dear Team, customer service is the art of delivering proactive support and valuable advice to customers that use our services when dining out. We are responsible for facilitating customers as a team and fostering healthy relationships. We must understand that our company encounters two customers. First, internal customers are represented as employees. ...
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