Patient Satisfaction

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Patient Satisfaction
Value chain involves the identification of the sections within an organization where the value should be created. The value chain emphasizes the outputs and functions of different sectors of the organization, which make it competitive (Swayne et al.). Therefore, every organization's role is to identify the sectors that can make it competitive and improve such areas. Hospitals are no expectation because the patient's satisfaction rate plays an important role in determining the hospital's competitiveness. The service and support personnel can implement various strategies to increase patients' satisfaction.
According to Porter's value chain, the support activities ensure that the employees working directly with customers have all the necessary inputs for completing their job. If the employees do not have these inputs, the chances are high that they will not provide good quality services to the customers. This means the customers' satisfaction rate will be low, and the organization will not be competitive. Consumer behavior dictates that consumers would rather pay high for quality services instead of getting low-quality services. Therefore, organizational inputs are essential to the service and support personnel to ensure to provide high-quality services.
The high-quality services in hospitals ensure that patients get the desired quality of health care. Such would increase the patient satisfaction rate, thus making the hospital more competitive. Therefore, the service and support personnel can support customer satisfaction by focusing on preservice activities of the healthcare value chain. These activities involve the development of a product that would meet the patients' needs. The satisfaction rate of a patient depends on how well the support per...