Value of a Training Needs Assessment in an Organization

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OL 211 3-3 Final Project Milestone Two
Value of a Training Needs Assessment in an Organization
Training needs assessment helps an organization identify its performance requirements regarding potential employees' relevant knowledge, skills, and abilities. Appropriate training needs assessment will direct the organization's resources to areas with the greatest demand. For example, in the CARE Business Partner job posting, Maersk Line company management understands the organization's needs. It announces that the person must have a direct call-handling experience, show relationship attributes, has practiced listening techniques, and has excellent negotiation skills. Without proper training needs assessment, it would be impossible for the organization to accurately determine the type of a person it needs for the position.
Needs Assessment Components
Determination of the training requirements of a Customer Service of the CARE Business Partner at Maersk involved consideration of some key components. One of the components is organizational analysis. Maersk management knows that the business involves direct interaction with clients. Therefore, it demands an individual with critical communication skills. Another component is the task analysis, which entails evaluating the type of work in terms of specific client expectations. In most cases, clients will be calling to know the progress of their goods on transit. Therefore, the individual to be hired has to have impeccable communication skills.
Importance of Creating SMART Objectives
Having a training program with SMART objectives ensures that the organization has clear and decisive goals related to its business plan. Such goals also help the organization to meet its long-term goals. It helps the management know the areas that need to be fo...