Essay Available:
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1 page/≈275 words
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Style:
MLA
Subject:
Business & Marketing
Type:
Essay
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
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Topic:
Pharmacy Service Improvement at CVS
Essay Instructions:
Basically, you just divide this essay into 4 paragraphs, "Business situation", "Analysis", "Insights" and "Recommendations", or you can write 3 paragraphs which combine analysis and insights together. I already uploaded the content for each part you need to write. For business situation, plz write as less as you can, and focus more on the analysis part. Just follow the requirements, if you need more information, just let me know, thank you so much. This should be a maximum of one page. BTW, do not use other data or information from other resources, just read the article is fine.
Essay Sample Content Preview:
Name
Course
Instructor
Date
Case Analysis- Pharmacy Service Improvement at CVS (A)
Business situation
Service issues at the CVS retail pharmacy include long waiting times, poor customer service, and concerns about the number of dissatisfied customers. A Pharmacy Service Initiative (PSI) team was created to identify problems in prescription fulfillment. Based on an analysis of the issues, there is a redesign of the prescription fulfillment process and changes to improve operations and customer satisfaction.
Analysis and Insights
The PSI team identified customer service problems in the pharmacy fulfillment process, categorizing them for the drop-off, data entry, productions, QA, waiting bins, and pick-up sections. Improving the pharmacy fulfillment process would likely prevent 60% to 90% of customers from defecting to other pharmacies when there were better customer services (McAfee 3).Adjusting the fulfillment process was prioritized to improve customer services where bot...
Course
Instructor
Date
Case Analysis- Pharmacy Service Improvement at CVS (A)
Business situation
Service issues at the CVS retail pharmacy include long waiting times, poor customer service, and concerns about the number of dissatisfied customers. A Pharmacy Service Initiative (PSI) team was created to identify problems in prescription fulfillment. Based on an analysis of the issues, there is a redesign of the prescription fulfillment process and changes to improve operations and customer satisfaction.
Analysis and Insights
The PSI team identified customer service problems in the pharmacy fulfillment process, categorizing them for the drop-off, data entry, productions, QA, waiting bins, and pick-up sections. Improving the pharmacy fulfillment process would likely prevent 60% to 90% of customers from defecting to other pharmacies when there were better customer services (McAfee 3).Adjusting the fulfillment process was prioritized to improve customer services where bot...
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