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Pages:
11 pages/≈3025 words
Sources:
11 Sources
Style:
Harvard
Subject:
Management
Type:
Essay
Language:
English (U.K.)
Document:
MS Word
Date:
Total cost:
$ 47.52
Topic:

Work in Contemporary Society

Essay Instructions:

This3,000-word assignmentis in two parts and is modelled on the format of Work Employment&Society"On the Front Line" pieces read on the Unit. Informed by the creativeandjournalistic approaches to work and employment featured in the Unit, the aim isto createa(semi-)fictional worker testimony and connect the experiences ofan individual worker with the wider context of work and employment in contemporary society.
InPart1(1,000words)youshould give a first-person (i.e. 'I did, I felt, I went') account ofadayinthelifeorcareer narrative of a fictional or semi-fictional worker - so could includeforinstancework and home life, feelings and expectations around work periodsofunemploymentunpaid domestic or reproductive work and other aspects of theeveryday working life ofthe persona writing the testimony. You can use your own or another person's experience or your own imagination to inform the portrayal of the everyday working life of the worker, but you may also wish to draw upon a persona on characterencounteredin either James Bloodworth's Hired or one of the films featured in the unit (Made in Dagenham, Ghosts, 1 Daniel Blake, Pride).
The testimony could be based in the past, present or the future, and, although manv of the examples covered in the unit concern the UK, can take place in any national context (orbetween national context if the testimony is that of, say, a migrant worker) Thetestimonyalso does not have to be confined to work in the kinds of sectors studied intheunit-itcouldbea sectoryou are interested in for your own personal, family or professional reasons. This will require creativity and some independent research to crafta(semi-)fictional but realistic portrayal of how a given character or individual experiencesworkinglife-and can be written in a colloquial or expressive fashion as if the person themselves is speaking.
In Part2(2,000 words) you should relate the worker experience captured in Part 1 to widerissues and debates covered in the lectures, aswell as (optional) the "TED talks and podcasts featured inthe Unit(e.g. change and continuity at work, class, social reproduction,migration,state policy, unemployment/underemployment, welfare alternatives and futures ofwork), connecting the everyday working life of the individual to broader phenomena and transformations in work and employment. You may wish to drawupon and citeideas and arguments from the other readings set on the unit here(e.g.theCruddas book Dignity of Labour or the Futures of Work articles).
In Part2,theanalysis could either take a 'depth’ approach, going into detail on one specific aspect ofthe workers experience sourced from one week or part of the unit socialreproductionfor instance- or could take a 'breadth’approach, relating the testimonytonumerousthemes from across the unit. Both roads are acceptable. You might also wishto relate the testimony experience to the policy context and suggest ways in which the work could be better managed, organised or regulated - as one finds in the'On the Front Line' pieces the assignment is modelled on.
Asthisisanunusual and creative assignment, an example essay - written last year bythe UnitDirector-is available on Blackboard to give you some idea of what is expected.You can give your feedback on it in the final week of the unit!

Essay Sample Content Preview:

Work in Contemporary Society
Name
Institution
Due Date
Work in Contemporary Society
Testimony
My name is Katie and I work as a customer service agent for an online retailer. As a customer service representative, I can tell you firsthand that the reality of working in this field is often very different from what people might expect. I work for a small retailer, and like many other companies, we had a significant increase in orders due to the Covid-19 lockdown and the shift to online shopping. While this might seem like a good thing on the surface, the truth is that it created a number of challenges for us as customer service reps.
For starters, the volume of calls and emails we received skyrocketed significantly. It was common for me to wake up to hundreds of angry messages and go to bed with hundreds more in my head. The work felt relentless and like it was never-ending. Some days, I hit a wall and I just could not take it anymore. I was tearing up on the phone because I was so exhausted from another long day. This is my job, but it feels like it's not what I signed up for. It's never been like this before.
Notably, the delays that customers were experiencing at every junction of the ordering and delivery process did not seem to matter to most of the people who contacted us. They just wanted their orders delivered immediately and did not seem to care about the person they were contacting or the fact that we're working with fewer staff and following social distancing guidelines. They did understand that we don't work 24 hours a day, and they get furious when we don't answer their emails immediately.
I thought that the switch from working in the cramped offices to working from home would improve the working conditions as I would have more control over the work process, but this was not the case. Remote work during the COVID-19 period was accompanied by a significant increase in the volume of work that we had to complete and it was hard to strike the work-life balance. Though the number of calls and emails we received increased, the company had not planned for the increase and required the existing customer service representatives to bridge labor shortfall. During the COVID-19, it was common for me to work for a long time at home without guarantee that I would receive overtime as the company had not yet set up an appropriate approach for tracking overtime while we were working at home. To this end, the supervisors believed that the increase in the number of calls and emails we responded to could be accomplished within the hours that were supposed to work for the company.
I have realized that the perception of call center work by my colleagues and the management plays a significant role in job satisfaction. While I may have a degree and a desire for a fulfilling career, the reality is that call center work is often seen as stressful, routinized, and offering little room for advancement. The limited skill requirements for a customer service representative, such as communication and interpersonal skills, can be easily acquired by anyone, leading to a low status of the job. This is further perpetuated by the fact that call center work is not considered a specialized or skilled profession. As a result, it is often ...
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