Barriers to Communication Report

Barriers to Communication Report
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Institution
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Executive summary
The CEO of this company has discovered there is a communication issue within his company and he wants to find out the root causes and how it can be addressed. He found out about the problem when one of his partners with whom they meet regularly mentioned an internal problem about a new software. Survey results from the HR department also showed a workforce which a large section of the employees do not understand their job description, are not satisfied with their job, they do not have faith in the senior management and most are not comfortable voicing their concerns to their managers. The management team also showed it tended to closely monitor its employees, overlook junior staff contribution to the company and tout themselves as approachable. Close examination of the survey results indicated that the company culture is the root problem of all these issues. few recommendations have been made for the CEO to implement to establish a more inclusive culture and improve the social working environment to encourage the free flow of information vertically and horizontally.
Introduction
Communication is an integral element of an effective workforce. A work environment without proper and effective communication channels has sub-par performance and productivity compared to the work environment where information flow is highly fluid in any direction. It can also be horizontal (between workers at the same level) or vertical (between senior employees and junior employees). Information is a very important factor of production CITATION Cha12 \l 1033 (Moller & Chaudhry, 2012) and communication is the process by which it is propagated. Any barriers in the process lead to poor decision-making and other issues that affect the productivity of the workforce. This report seeks to establish the main barriers to effective communication which are witnessed in this company and suggest the possible recommendations to remedy the situation.
Analysis of communication issues
From the case study, it is apparent that the employees are going behind the management’s back and informing the other partners of the business. Rather than voicing their opinion to the management, the employees are channeling their information through the partners who confront the CEO demanding an explanation as to why there are issues with the new software. It seems there is no formal channel of communication to the management and the workers have resorted to using unofficial and informal channels to communicate. It seems the management has established a very bad culture that does not encourage employees to voice their complaints, ideas and or opinions to the management for action. Even when the CEO directly asks the management team about the rumors he has been hearing regarding the new software, they seem fearful and hardly give any information. It seems the CEO has instituted a very poor culture which has become a barrier to communication because the employees seem fearful of the management. There seems to be no clear vertical communication from the bottom to the management and that has fueled the existence of grapevine and rumor mongering within the organization. The unofficial c...