Video Conferencing in Conflict Resolution

Video Conferencing in Conflict Resolution
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Video Conferencing in Conflict Resolution
The 20th and 21st centuries have seen businesses experience an ever-expanding global market. This trend has seen companies engage with customers and partners from a wider geographical scale. Moreover, modern technologies are radically transforming the future of work, with employees working remotely for employers based all over the world (Karl et al., 2022). These new trends have presented problems to organizations, groups, and employees when dealing with negotiations and conflict. Many useful communication cues get lost when parties handle conflict and negotiation through traditional business communication methods such as email (Berger, 2017). However, video conferencing bridges this gap by allowing parties to engage in richer communications. This essay explains how the features of this technology can enhance the conflict resolution process.
Video conferencing programs allow parties to have face-to-face conversations. This important feature allows for the exchange of nonverbal cues that help in communication. Moreover, video conferencing can also provide a venue for moderating and monitoring conversations (Lenkaitis, 2019). This allows for the prevention of hostile interac...