Service Metric for Customer Service. Management Essay

Service Metric For Customer Service
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Service Metric For Customer Service
Red Cross is a non-profit international organization providing emergency services to the public in accidents, disasters, hunger as well as educating people on disaster management. To effectively determine its key metrics, there is a need for observation and reviews by the public. The goals and objectives of the Red Cross would be a way of identifying their key metrics whereby it strives to help as many people as they can. Another way to know its key metrics is by looking into how they value customer feedbacks and the responses they take. The metrics also portray during its training and education to the public, which also reveals their marketing and awareness strategies (Muller, 2018). The key metrics would also be evident in its teamwork and positioning of members for availability if an emergency arose. Its operational team coordination makes vit...