Customer Service in Supply Chain Management

Customer Service in Supply Chain Management
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Customer Service in Supply Chain Management
Recent trends in economics have created opportunities as well as threats for business firms. The current business environment has high levels of competition in providing better and efficient customer service. For a company to win in the market, its products must have a market advantage over the ones sold by its competitors (Basheer et al., 2019). In addition to that, the products need to be delivered on time through the most convenient and effective delivery method. Delta Airlines is a modern technology-based used for transportation. Customer service is an integral part of business, affecting the logistics, supply chain management, and competitiveness of a company in the market.
The supply chain is thought of as a deliberate impression that makes people understand and manage activities. They explain the process right from supplier to customer (Ardito et al., 2019). Customer service plays an important role in the supply chain; regardless of market size, the customers are the core center because they buy goods and services produced by these companies. Customers have numerous companies to choose from. They have the power to decide which particular supply chain they buy their items. Customer services support the supply chain by controlling how the customers feel about a product from a certain company.
Customer service on the supply chain starts from selling the products to the customers to the point of delivering them (Çankaya & Sezen, 2019). In every step starting from manufacturing, distribution, and selling of the final goods and services, companies' main focus should be on giving perfect help to their clients. In Airbus, this is done by answering any questions that the customers might be having and asking for customers' feedback to help in improving their daily operations (Çankaya and Sezen 2019). Measuring the service responses given by customers and how the number affects their general sales can only be possible when there exists better customer service together with the supply chain (Basheer et al., 2019). In the long run, a business will experience an increase better than those who do not focus on customer relationships. When this concept is well understood, it will help firms to be more competitive in the market.
Logistics plan is a critical constituent of the supply chain, which contributes to the efficiency of the companies. A good logistics plan ensures that the process of getting raw materials and transporting goods to the markets is done timely and effectively (Ardito et al., 2019). For logistics to operate well, considerations need to be made to customer service.
There are four scopes of customer service being undertaken by Delta Airlines. These include time management, dependability, communication, and convenience. For instance, time is crucial from the moment a customer orders an item and how goods or services ordered shall be delivered (Rossmann et al., 2020). Effective logistics have a high level of overtime regulation and the elementary essentials of lead time. Right from the processing of orders, the order preparation to order delivery. In th...