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Capstone 7 Managing Conflict. Management Assignment (Essay Sample)


Review the issue the human resources manager is facing with the conflict between Abram and Jon. For this assignment you will prepare a 2- to 3-page report to Thomas describing how you will resolve this conflict. Describe the conflict resolution method you plan to use and justify why this is the best approach.
For this assignment, do the following:
1. Locate three peer-reviewed articles in the CSU-Global library on resolving organizational conflicts.
2. Read each article and consider your own opinion of the issue.
3. Write a 2- to 3-page report describing how you would resolve the conflict. Describe the conflict resolution method you plan to use and justify why this is the best approach.
4. Be sure to use effective written communication strategies to convey your ideas.
Your well-written paper should meet the following requirements:
Be 2-3 pages in length.
Include at least three outside sources, in addition to properly citing information.


Student’s Name:
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Workplace conflict is any disagreement among colleagues which may disrupt work flow, hinder teamwork and hurts productivity (De Dreu., et al 2001) Human resource personnel are normally involved in resolving conflicts. The way they handle them affects the conflicting staff and entire company because it will create a ripple effect. Conflicts are unavoidable regardless of the cause (Trudel, J., 2011)
Abram and Jon scenario is a workplace conflict and the new human resource has been tasked to resolve it because Abram who is the supervisor is unable to solve it. Managing conflicts is critical hence new human resource should consider below strategies to manage Jon’s complaint.

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