Case study( Quality assurance or quality control) Management Essay

Case Study (Quality Assurance or Quality Control)
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Case Study (Quality Assurance or Quality Control)
It is only companies with managements that care enough that invest in quality control or assurance initiatives. One such company is AtlantiCare. AtlantiCare is a healthcare provider based in New Jersey. Currently, the healthcare organization oversees about 5000 employees in its 25 locations. The organization had managed to experience decent levels of growth. However, the management sought to enhance growth as well as healthcare outcomes. In the healthcare sector, patient satisfaction is one of the determinants of success. So, for AtalantiCare, the management had to find ways to ensure healthcare outcomes are improving alongside patient satisfaction. Patient satisfaction and healthcare outcomes go hand in hand. So, in working to improve the quality of care or healthcare outcomes, patient satisfaction would automatically go up.
For AtlantiCare, enhancement of patient satisfaction meant that there was a need for a philosophy that would help ensure that the organization would be able to realize its goals. The management philosophy that was considered appropriate for the organization was the Deming’s or the Total Quality Management (TQM) philosophy. With this philosophy, an organization breaks down every part or department it has. Organizations employing this particular philosophy understand that every department or unit matters. All inputs are, therefore, assessed as well as their supposed effect on the quality of service. AtlantiCare, therefore, employed the hallmark of the TQM philosophy and discovered several issues in its service delivery.
The hallmark of the TQM philosophy or strategy is known as the plan-do-check-act cycle (PDCA Cycle). Patel et al. (2017) define the PDCA Cycle as “a sys...