Culture and Continuous Improvement

Culture and Continous Improvement
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Culture and Continous Improvement
Introduction
Every organization that aspires to succeed has to have a strong organizational culture. The ability to uphold a strong organizational culture allows an organization to attain its goals and builds a strong relationship among the key stakeholders. It also leads to efficiency in delivering service and enables the company to gain a competitive advantage. Alongside the broad concept of organizational culture is a dire need for an organization to instill a culture where the employees are hungry to seek opportunities to improve on a personal level and at the organizational level. Healthcare organizations often strive to improve their efficiency and maximize patient satisfaction, which can be attained by implementing a culture of continuous improvement. The impact that organizational culture has on continuous improvement in the healthcare domain is tremendous, and the repercussion of failing to implement to continuous improvement culture can be catastrophic.
Organizational Culture
Culture is a broad term that can define the different attributes and values associated with a particular set of persons. Behaviors that a specified group of people is accustomed to are what constitutes culture. On the other hand, organizational culture encompasses the organizations' leadership style, internal and external communication models, and the reward systems within an organization. The different aspects of organizational culture inform how an organization ought to be run and the key stakeholders' responsibilities, hence bringing out the traits that help differentiate a company from the rest (Warrick, 2017). Successful leaders are the ones who can align the organizations' strategies and objectives with the organization's culture (Warrick, 2017). The ability to instill a culture and build a lasting reputation has become a core skill of anyone aspiring to be in a leadership position.
Culture for healthcare organizations manifests in a rather peculiar manner than other industries due to the varied professionalisms and hierarchies necessary for diversified service delivery. Consequently, healthcare organizations exhibit a multifaceted organizational culture where different groups possess different values and attributes, sometimes leading to a culture clash (Mannion & Davies, 2018). There is a need for a skillful blending of the divergent cultures for a health institution to attain the overall objective of quality of service and collaboration. Nonetheless, besides the complex nature of healthcare organizational culture, effective leadership remains a vital requirement in developing a sustainable culture in a healthcare setting. Furthermore, as Mannion and Davis (2018) noted, culture and healthcare performance are perceived to be mutually inclusive, meaning the building of the right values and norms is extremely important.
Continuous Improvement in Healthcare
An important goal of a healthcare organization is to improve the quality of service while lowering service delivery costs. Quality in this regard denotes that the service is in agreement with the set standards or the expectations. Every organization that offers services n...