Quality Assurance

Quality Assurance
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Healthcare is one of the top priorities in the medical industry, and that includes its quality. Buttel et al. (2008) disclosed that health care is not just a concept that people should know as it is an essential factor for the safety of the patients and as a financial determinant (p. 61). He also added that the definition and understanding of healthcare quality depend on many perspectives. However, it was generalized into three factors: first is a level at which the outcomes have a positive impact, followed by the reliable and steady professional knowledge and customer satisfaction (p. 62). Thus, the importance of high-quality health care is needed, especially during a pandemic.
Pandemic Preparedness
Hamele et al. (2018) stated that planning and preparing systematic strategies as a counter for upcoming crises are essential (p. 344). Their study mentioned different organizations that are planning for possible crises and factors that need to be prepared during those times. In November 2005, Homeland Security Council established a preparedness plan for pandemics in the United States, and three determinants were considered, such as "preparedness and communication, surveillance and detection, and response and containment" (p. 345). They also presented factors that should be thoroughly prepared during pandemics: the 4 "S's," and these are stuff, space, staff, and system (p.347).
In the current crisis of the Covid-19 pandemic, McWilliams (2020) disclosed that healthcare weaknesses were brought to light in countries such as the United States. People of different nations felt anxious while enclosed in their homes and, at the same time, knowing and observing the people's sacrifices on the frontlines. Nevertheless, such circumstances also brought forth the representation of unification within the workforce when people continued to help one another grow and improve (p. 1). On the other hand, medical workers are not considered know-it-all individuals and are also prone to mistakes, which leads to the development of different strategies in consideration to the quality improvement of healthcare (p. 3). In support of this, Dubé et al. (2020) presented using the concept of simulation in educating and learning to prepare medical workers for pandemics thoroughly. They stated that simulation is an excellent factor for integrating different factors of changes to improve. Simulation prepares its participants through initiating, planning, executing, and sharing experiences.
Quality of Care in the Soldier's Home
In the news article released by the Daily Hampshire Gazette, during the inspection report last March 10, the superintendent proudly provided statements saying that the nursing home with the capacity of 247-bed has met the health care standards of the U.S Department of Veterans Affairs. In addition to this, VA also disclosed only three minor deficiencies, yet these did not address the complex environment and having a short staff in the workplace. Several union officials and veteran advocates voiced their thoughts regarding the matter and the spreading of Covid-19 in the Soldier's Home, where more than 80 workers were infected and the 74 death count...