Expectations of Communication Professionals in the Next Five to Ten Years

Looking to the Future of Communications
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Expectations of Communication Professionals in the next Five to Ten Years
The field of communication continues to experience changes influenced by social, cultural, and technological changes. More changes are expected in the future as the needs keep changing and technology advances. For instance, more and more communication professionals may need to work remotely. There will be tools available for communication executives to enable them to work from home instead of reporting to call centers. The unnecessary movement to and from work would increase productivity due to less time wastage in transit. Furthermore, companies will save on office space as employees work from home.
The need for face-to-face video interaction will increase in the future. People are more inclined to eye contact as it improves personal relationships. It promotes openness as one can read the non-verbal cues of the other person. The need for online meetings and video conferences has increased over time. For instance, people have increasingly adopted the use of Zoom. Online video meetings make it easier to hold meetings with people geographically apart while maintaining a physical presence.
Soon, communication professionals will have to adopt bots and artificial intelligence (AI) to aid seamless communication. With the aid of technology, bots can be able to assist workers in the delivery of excellent services to customers. For instance, they can provide customer support by answering repetitive and frequently asked questions. Bots can also offer support round ...