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Pages:
8 pages/≈2200 words
Sources:
12 Sources
Style:
APA
Subject:
Business & Marketing
Type:
Essay
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 38.88
Topic:

Starbucks Corporation’s Problem

Essay Instructions:

This assignment builds on the pre-assignment and the entire course journey, focusing this time on a particular organization you select and assisting by associating your learning from the course to develop your design thinking and innovation capabilities. The organization can be for-profit, non-profit, or a government agency located anywhere in the world, as long as you prepare for this assignment thoroughly, with the support of relevant literature and external sources, and preferably interviewing someone from the company.
The purpose of the assignment is to associate your newly captured insights with an organization of your choice. Choose an organization you are passionate about that could do with your expertise. Consider this an excellent opportunity to reflect and advise the chosen organization in growing its design thinking and innovation capacity in times of considerable uncertainty. Part of the task is to identify what is already blossoming or emerging as an increasingly upcoming problem or issue, offering a promising opportunity to solve it.
The problem can be related to, e.g., internal processes, product/solution related, branding, customer service, segmentation/channels, customer relationships, etc.
With problems, I refer to a condition that is not favorable for the company or there is a need to work to solve.
GUIDANCE
Please complete the following tasks:
Review your pre-assignment, all course materials, and assignment-related materials one more time.
Explore and decide on a target organization you are excited about and want to advise.
Make a deep dive market research based on published materials, observation, and personal email or live interviews to scope a significant problem worth solving in the organization context.
The problem could relate to something the organization could do significantly better.
Part of the task is to identify what is already blossoming or emerging as an increasingly upcoming problem or issue, offering a promising opportunity to solve it
Based on research findings, proceed to design a novel and intriguing solution by applying design and business thinking described in the course and other materials covered.
Write all this in an executive-level advisory report, which your target company can use as a base for action in their next leadership meeting.
Remember to reference actively written and interviewed sources.
DELIVERABLES
Cover with heading and name, max 6-pages of pure text with page numbering and subheadings as requested: professional document with APA references, unlimited number of complete appendices including relevant and readable tables, graphs, images, etc. Font 12, 1.0 spacing, and standard margins.
Note: executives are busy people who crave evidence to make sound decisions, so ensure you stick to the core, reference, and if you need more pages, refer to relevant appendices in the main text.
Before starting this assignment, check the rubric for what determines a quality contribution.
You are expected to submit a detailed description of your problem-solution set for the chosen organization by referring actively to relevant sources to strengthen your problem argument and then responding to the following critical areas of importance (use these headings):
Introduction and Problem Statement: Introduce the paper by leading the reading to the theme, the problem, and critical findings, along with a brief document flow overview. Remember to introduce your chosen organization briefly and any key stakeholders you plan to advise as an outcome.
Market Research: Identify and define the problem area based on your research findings regarding currency, relevancy, and societal and business significance (actively referenced, both academically and professionally).
Associate to course learnings: Apply the skill of associating as described in the course materials by identifying critical insights from the course and your individual and small group work. Discuss these essential insights and use them as inspiration when describing how they can help develop a solution to the organization's current problem. As you may recall, associating is the idea that you borrow ideas from one area and then use them as inspiration in another.
The Problem-Solution Fit: Describe your solution and provide evidence to the extent possible that it solves the problem as defined in this paper.
Concluding Discussion: Conclude by arguing, based on your newly gathered research and analyzed intelligence, why solving this problem is worthwhile, especially from a business and data collection perspective. Why is it novel and fresh, despite potential competition / alternative solutions? Finally, list concrete actions for your client to proceed and succeed in building a state-of-the-art solution.
Personal Reflection: Discuss critical findings from this assignment and the course at large for yourself; what was most valuable learning? Discuss how you enhanced your knowledge throughout the course.
Reference List
Appendices

Essay Sample Content Preview:

Starbucks Corporation’s Problem
Student’s Name
Institution Affiliation
Course
Professor’s Name
Date
Starbucks Corporation’s Problem
Introduction and Problem Statement: Company Profile
Starbucks Corporation is a global coffee maker and retailer established by Gordon Browker, Zev Siegl, and Jerry Baldwin in 1971, with headquarters in Seattle, Washington, United States. In its early years, Starbucks focused on expanding to other territories, which it achieved because it has operations in various regions worldwide. Today, Starbucks is a global coffeehouse chain that offers coffee and other products, including tea, beverages, and food. Its mission is to “inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks.com, n.d).
Starbucks has always been focused on improving customer experience and has adopted a wide range of technologies to help in doing so. For instance, in 2008, it launched its online presence by opening both Facebook and Twitter accounts (Glowik, 2017). In 2014, it strengthened its digital position by launching Starbucks Mobile Order and Pay system, which allowed customers to place and pay for orders through their mobile phones and pick them up once they were ready (Starbucks, 2015). Although this strategy aimed to improve customer experience, it resulted in many problems that became prevalent during the Covid 19 pandemic. Therefore, this paper aims to identify the problems and develop a solution for the management. Moreover, the paper will provide my reflections on the course.
Market Research
Improving customer experience has been the focus for most organizations. The fast-food industry has not been an exception, and market leaders such as Starbucks have been on the drive to improve customer experiences by developing strategies to reduce their waiting times while in the stores. It also focused on improving customer experience while waiting for their orders. One strategy the organization implemented to improve customer waiting experience was through the adoption and implementation of Wi-Fi connection, which allowed customers to connect to the internet while in Starbucks stores (Fader & Toms, 2018). Another strategy was the installation of televisions in stores. Although the company was doing all these, the core of improving customer experience was to reduce waiting times. To address this, the company adopted a mobile ordering system that allowed customers to order and pay for their orders through their mobile phones. Through this technology, customers could only come, pick and leave the stores. Although this strategy's adoption was to improve customer experience, it resulted in many problems, including in-store traffic jams, a new portion of unsatisfied customers, and overwhelmed staff.
Starbucks’ mobile ordering system allows customers to order and pay for orders by not queuing. After placing an order, the system gives customers an estimated time to wait before they pick up their orders. After the order is ready, customers are notified of a pickup, and they walk straight to the pickup point, ignoring those in line to make their orders at the counters (Starbucks.com, n.d). Since customers are provi...
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