MHA 615. Operational Plan. Business & Marketing Essay

OPERATIONAL PLAN
MHA 615
11/01/2020
Executive Summary
Employee retention is a significant issue that Concord Medical Centre faces, among other organizations, which should be solved to reduce staff turnover and other negative consequences. Employee retention is a process that involves scrutinizing the skills of various employees and applying them to improving the organization's productivity each day. Employee retention will be improved by implementing various strategies to motivate the employees and ensure their morale is high. The human resource will be responsible for identifying the solution to employee retention, identifying various strategies, implementing retention programs, and monitoring the results. This project's data will be collected through interviews by giving questionnaires to employees to get their feedback. Establishing an employee retention program in Concord Medical Centre will ensure the organization solves the employee retention issue, retaining their excellent skills to facilitate the institution's smooth running.
Project Charter
Project Mission Statement
This project will focus on employee retention at Concord Medical Center, through offering a competitive salary package, training, and development, solving relationships and performance issues and offering career path development.
Project Scope
Concord Medical Center is a 244- bed hospital that serves Contra Costa and southern Solano counties. The facility is well known for its cancer and cardiac care including open heart surgery and cardiology. They also run orthopedic, neurology and general surgery programs. Due to its contribution and ability to address some of the most disturbing diseases, the facility receives high number of patients. This has often resulted to work burnout among staff leading to a high staff turnover rate. This has consequently affected the quality of services leading to low returns. The aim of this project is to address the problem by looking into the employee welfare and at the possibility of offering a competitive salary package. Moreover, given the hospital mostly focuses on cancer and other related illness, it will require that the employees be taken through training and career development for them to update their knowledge in the field. Further, this project will also review work-life balance so as to have a balanced approach in the employee performance against their social life and relationships. We believe these strategies will work to bolster the staff morale and enhance employee retention amid rising needs for medical staff.
High-level Requirements
The completion of this project will have numerous impacts on the facility, which include;
* Improve patient outcome
* Improve employee satisfaction
* Enhance staff retention and provide job security to the employees
Assigned Project Manager and Authority Level
The project manager will be John Muir, the human resource manager who will be responsible for the budget, timeline, scope and performance. Anything above him will be communicated to the manager.
Summary Milestones
Summary Milestones
The project will kick off on February 1
Metrics will be defined by March 15
Planning will occur for 3 months
Implementation will go li...