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2 pages/β‰ˆ550 words
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APA
Subject:
Business & Marketing
Type:
Essay
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English (U.S.)
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Topic:

OL 211 Final Project Assignment Milestone Two: Training

Essay Instructions:

OL 211 Final Project Milestone Two Guidelines and Rubric Overview
For this milestone, review the case study A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology. study, in a short paper you should: Illustrate the value of a training needs assessment in an organization in general, supporting your response. Describe the components of a needs assessment used to determine the training requirements of a Customer Service CARE Business Partner at Maersk. Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan. Explain the importance of developing learning activities for a Maersk Customer Service CARE Business Partner training program. Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service CARE Business Partner training program. Guidelines for Submission: Your submission should be 23 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your references at the end of your paper. Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Cen

Essay Sample Content Preview:

OL 211 Final Project Milestone Two: Training
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The value of training needs assessment
Needs assessment is an ongoing process focused on gathering data to determine the training needs, for the training to achieve the intended objectives (Cekada, 2011). The training needs assessment is necessary to identifying knowledge and skills abilities to meet an organization’s objectives and improve performance. The training needs assessment is conducted to address r training needs in areas that require improvement, by identifying the gap between the current performance and the required performance. The needs analysis extends to organization, task, performance and person analysis. Training helps to improve knowledge and skills, as employees gain the ability to perform the required work as they adapt to the workplace.
Components of a needs assessment
The main components of the needs assessment at Maersk are organizational, task and person analysis. The organization wants to reduce employee turnover which has increased considerably as they look for other jobs. There is a need to have a more effective training to meet the organizational objectives to meet the 21st-century challenges (Groysberg & Abbott, 2013).). The other concern is person analysis to identify people from the outside who can be trained, as the company no longer focuses on internal recruiting exclusively. The other issue in needs assessment is associated with determining the job requirements for performing certain tasks and jobs. Training is important to developing skills and the task analysis helps to identify the skills level suitable for various duties.
Creating (SMART) objectives for a training plan
The case for Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives is that there is a need to identify strategies to accomplish the tasks and how to achieve this within a specified time period while measuring progress. Additionally, the objectives need to be realistic and not merely an aspiration for the organization to meet the training requirements based on realistic obj...
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