Forum Discussion Questions

Chapter 5 & 6 Forum Discussion Questions
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Chapter 5
Employee satisfaction is vital to an organization’s overall success. There are several consequences of dissatisfied employees including low productivity, poor customer services, high turnover and loss in revenue (Saiyadain, 2009). Dissatisfied employees normally spend less time doing their jobs. Lack of motivation can be seen as an impact of low performance. Customer loyalty reduces when employees are discontented with their jobs. Employee turnover is an indication of employee dissatisfaction. Dissatisfied employees also affect the reputation of the organization because they tend to talk negatively about the organization.
Maslow’s theory of hierarchy of needs can be applied to identify motivational needs that employees require to get in order to be motivated to work. Herzberg’s theory of hygiene model can be applied to eliminate factors that lead to job dissatisfaction and develop conditions that create job satisfaction (Landy and Conte, 2010). In McGregor’s theory X and Theory Y, theory X can be applied to offer effective supervision to employees who must be pushed in order to work while theory Y can be used to develop better results and performance and enable employees develop and grow their job responsibilities. Managers can apply Victor Vroom’s expectancy to provide realistic goals which inspire employees while linking effective rewards to such goals. Managers can apply the theory of job characteristics model to develop work environment to intrinsically motivate employees by creating effective job feedback, job autonomy, job significance, and variety of skills.
Overall job satisfaction consists of extrinsic and intrinsic job satisfaction. Intrinsic implies employee’s motivation comes from internal stimuli like the passion for doing the job or interest of wanting to master the job. Here, the employees attribute their failure or success from their action. Intrinsic job satisfaction refers to when employees consider or value only the nature of the work they do (the tasks which constitute the job). Saiyadain (2009) explains that extrinsic means that the employee’s motivation comes from wanting to get b...