Designing a Training Program: Cleaning Services

Proposal for Designing a Training Program
First and Last Name
Dr. Marilyn Carroll
BUS 407- Training and Development
Date
Proposal for Designing a Training Program
Introduction
Sparkling Clean is a small business that offers cleaning services for both homes and corporates. Using various machines and products, Sparkling Clean’s mission is to provide its customers with the best services. The company uses organic cleaning products and assists its customers in organizing their premises and moving their stuff to various locations. The company's other special services include carpet washing, floor polishing, wall painting, and vacuuming, all at affordable prices. Sparkling Clean guarantees its customer's items' safety besides discounts and free estimates for particular services. Should the client feel unsatisfied, the company returns free of charge.
The training of the cleaning staff is essential in getting the work done safely and efficiently. The training would also help the company identify new opportunities for its employees. According to Naji (2020), employee retention would also be made possible, leading to quality cleaned homes and corporates, referrals, and, eventually, monetary benefits for the company. The training will provide the staff with knowledge of the potential hazards for their safety. Employees also need to learn how to protect themselves from contracting diseases, especially when working in chemicals. Employees also need to acquaint themselves with up-to-date cleaning methods and techniques. Notably, the staff will gain knowledge on how to interact with customers more professionally. The training focused on the employee's experience and needs will help them fulfill their duties as per the job description (Naji, 2020). Following the ongoing competition from other companies offering the same services, Sparkling Clean Company needs well-trained personnel to meet the market trends. This paper discusses the training needs for the 20 employees at Sparkling Clean Company, develops a training objective, and determines the training costs and methods to deliver this program to employees.
Two Day Training Program
As per the staff's performance analysis at Sparkling Clean, employees' essential training need includes consistency and attentiveness, problem-solving and sound organizational ability, and punctuality. Employees will gain time-management skills by learning how to work within a stipulated time frame while delivering quality work. The way a cleaning industry manages time depicts whether the company will succeed or fail. This program will help the employees learn how to complete tasks within the required deadlines. Proper time management should equate to high-quality services. Staff should learn not to rush when the time has run out as this means that they might miss completing their tasks as required. Poorly done work might cause huge company losses, including loss of clients.
Through this two-day course, the employees prioritize vital activities and complete the small details efficiently and correctly. They would also get to perfect their decision-making ability by determining the tasks that require much attention and what needs to be done last. They would, therefore, make well-calculated de...