Organizational Behavior: Values Influencing and the Legal and Ethical Challenges

Chapter one
1.1 How can I use knowledge of OB to enhance my job performance and career?
1.2 Why do people fall into ethical lapses, even unwittingly, and what lessons can I learn from that?.
1.3 How can I apply OB in a practical way to increase my effectiveness?
1.4 How could I explain to a fellow student the practical relevance and power of OB in problem solving?
1.5 How can the Organizing Framework help me understand and apply OB knowledge and tools—and improve my problem-solving skills?
1.6 How can I integrate and apply the many OB concepts and tools to solve problems?
To Tell or Not to Tell?
Assume you are a nursing director for a nursing home. You’ve been working at your facility for a few short months when you learn the company that owns the home has been improperly overbilling Medicare for the care and services provided to your residents. You bring this to the attention of the company’s managers, but they do nothing. You then notify the appropriate authorities (becoming a whistle-blower) and, dismayed by the fraud and other problems, you quit.
Several months later you interview for a new position as nursing director at another company. The interview is with a panel of 10 decision makers, including the CEO, medical director, and other administrators, who will decide whether you get the job.
One other important detail: This facility is just two miles from the one you reported to the authorities before quitting. Nursing, like other industries, tends to be a very close circle of people who often cross paths repeatedly in different jobs over time.
Your Response
What would you do about divulging information regarding your allegations against your previous employer? Choose your answer from the options below. Be sure to explain and justify your choice.
Do not divulge the whistle-blowing.
Wait until you learn the outcome of the interview; if you don’t get the offer, don’t share the information.
Wait until you learn the outcome of the panel interview; if you get a job offer, then tell the person who makes you the offer about the allegations.
Tell all members of the panel during your interview.
Create and explain another course of action.
Chapter 2
2.1 What role do values play in influencing my behavior?
2.2 How do personal attitudes affect workplace behavior and work-related outcomes?
2.3 Why should management pay attention to workplace attitudes?
2.4 How can changes in the workplace improve job satisfaction?
2.5 What work-related outcomes are associated with job satisfaction?
Legal/Ethical Challenge
What Should Management Do About an Abusive Supervisor?
This challenge involves the behavior of Bernadine Pearce. Pearce was the supervisor of Michelle Ruppert, a clerk in the Office of the Tax Collector in the Borough of Point Pleasant, N.J. Pearce worked at the local government for about 40 years.
Ruppert filed a lawsuit claiming that her boss and the office allowed a hostile work environment to exist. She had worked at the office for about three years at the time of the suit.
The hostility allegedly began on Ruppert's first day at work. Upon arriving, Pearce showed her the "Wall of Shame." Placed conspicuously in the main office, it contained a funeral urn with the "ashes of problem employees." Ruppert noted that it resembled "the way Adolf Hitler treated the disabled and the Jews during the Holocaust," with "various name plates of the employees who were 'exterminated'" or fired by Pearce.
The lawsuit alleges that Pearce stated that “all personnel of her office should be 'perfect humans,' as she believed she was."
Media reports about the situation allege that "Pearce threw papers at Ruppert and called her a 'waste of a human being,' encouraged Pearce's daughter and co-worker to give Ruppert the middle finger and referred to Ruppert as a 'mess up' who should just 'quit her job.'"
Ruppert ultimately experienced stress and anxiety and took sick leave for medical and psychiatric treatment. When she returned to work, Ruppert alleges that Pearce relocated her desk so that she had to look at the Wall of Shame, which now contained her name along with the others.
Addressing the Challenge
What would you do if you were the manager responsible for the entire office?
Settle the lawsuit and allow Bernadine Pearce to retire. While Pearce's behavior is bad, she did give the city 40 years of her life.
According to what we learned about counterproductive behavior, I would settle the lawsuit and fire Pearce. Assuming the allegations are accurate, Pearce's behavior deserves to be punished.
Settle the lawsuit and then retire because you allowed this abusive situation to exist.
Fight the lawsuit. If nothing else, this may help you reduce the payment that will be awarded to Ruppert.
Invent other options
PLEASE NOTE: Questions are short answer responses. I can send a copy of the pages of the book to be read. Please send link to download book. Can this be done asap please.