Small Business Management

Title
Your Name
Subject and Section
Professor's Name
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Small Business Management
Chapter 13, SITUATION 3
Do you agree that the entrepreneur's company is not sellable?
I do not agree with the entrepreneur regarding not being able to sell his telecommunications business because knowing that the company is still earning money and is stable, given the number of years that it is in service, there are a lot of possible buyers of this company.
Are there any other options for the entrepreneur besides selling his business?
Yes, there are still other options for the entrepreneur besides selling his company to harvest from the business. His options are cash flow distribution to the owners, private equity recapitalization, and public stock offers (Longenecker, 2008).
What would you recommend the entrepreneur do?
I would recommend that the entrepreneur get a good advisor first to help him weigh his options, also for him to have a clearer vision of what he wants to do with his life. Identification of his life goals and goals for the company are essential to see if it is in alignment with each other. It will help in making the entrepreneur decide whether to sell the company or choose other options and not let go of the company that he has built and watched to grow for almost thirty years. I would recommend for the entrepreneur to distribute stocks so that there would also be a chance for expansion and innovation. At the same time, he will not have to worry regarding having enough income because he would still receive money as the owner of the company. If he would be open to other business ventures, he may try it, especially now that he would not have to be a hundred percent hands-on in the telecommunications company.
Chapter 14, SITUATION 3
As a long-run strategy, will Goltz's approach to superior customer service quality be successful?
Yes, this is a good strategy between a business and its consumers because these positive interactions lead to loyal customers that support the business as years go by, also increasing the income of the company (Longenecker, 2008).
Would you want to work for a company with such policies? What would be the pros and cons of working there?
It would be great to be a part of that kind of company with those policies. There are many advantages to everyone involved because the management is committed to giving quality customer service, and with that, they provide proper training for the improvement of their employees. This learning experience is excellent and helpful to the employees for their performance at the company and even when they work for an institution or their businesses. The cons, I believe, will just depend on the justice system if ever there are complaints. The company should always still be balanced in giving quality customer service and protection to the rights of their employees. The failure of exercising justice in the system mig...