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APA
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Business & Marketing
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Coursework
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English (U.S.)
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Topic:

Management Action Plan

Coursework Instructions:

Management Action Plan (MAP) Please include documentation of all six steps in your submission of the MAP assignment. You should begin working on the MAP at the beginning of this course. It is due in Unit VIII
. I. Clarify the Problem or Opportunity for Improvement (OFI) Clearly describe the problem or Opportunity for Improvement (OFI) that you have selected for your MAP. Why is it important to resolve this problem right now? What are the consequences of not resolving this problem right now?
II. Clarify your Measureable Goal Clearly describe the desired outcome from your MAP implementation. What are you trying to accomplish? How will successful MAP implementation be measured and assessed? What realistic constraints do you have as you begin creation of your plan? Consider limits on time, money, and other resources that are specific to your MAP.
III. Prepare a List of Possible Actions Consider possible root causes of the OFI. Why do you believe the problem exists? Brainstorm and present a list of all possible actions that you may need to take in order to achieve your MAP goal. At this stage, focus on generating as many different options and ideas as possible. It is likely that not all of your ideas will make it into you final MAP. Write down your ideas just as they come to your mind, trying not to judge or analyze them at this stage. In your brainstorming, be sure to consider ideas* involving: Leadership Governance Clinical performance Physicians Nurses Clinical support services Knowledge management Human resources Financial management Internal consulting Marketing BHA 3002, Healthcare Management 3 *It is understood that some of these areas may not apply to your particular MAP, but all areas should at least be considered in this process.
IV. Organize your Key Action Steps into a Management Action Plan Decide on the sequencing of your Key Action Steps. For each Key Action Step, what other steps must be completed before that specific action can be taken? Rearrange your Key Action Steps into a sequence of ordered activity. Then look at your plan once again. Are there any ways to simplify the plan further before presenting it?
V. Accountability For each Key Action Step, assign a responsible party or group within your organization (by position, department, or team name, not by individual name), and assign a suspense date by which the Key Action Step must be completed. Then, based upon all of your Key Action Steps and their suspense dates, provide a realistic completion date for the entire MAP. VI. Measurement and Monitoring Now, explain in detail how you will measure the success of your MAP following implementation and how you will monitor ongoing performance to prevent regression and loss of the positive change that has taken place. Submit your assignment by the end of Unit VIII. I
MAP Questions
Posted on: Saturday, July 18, 2015 8:10:00 PM CDT
I have received numerous questions about the MAP Assignments. The directions for this assignments are below with some examples. 
Management Action Plan (MAP) Please include documentation of all six steps in your submission of the MAP assignment. You should begin working on the MAP at the beginning of this course. It is due in Unit VIII
I. Clarify the Problem or Opportunity for Improvement (OFI) Clearly describe the problem or Opportunity for Improvement (OFI) that you have selected for your MAP. Why is it important to resolve this problem right now? What are the consequences of not resolving this problem right now?
II. Clarify your Measureable Goal Clearly describe the desired outcome from your MAP implementation. What are you trying to accomplish? How will successful MAP implementation be measured and assessed? What realistic constraints do you have as you begin creation of your plan? Consider limits on time, money, and other resources that are specific to your MAP.
III. Prepare a List of Possible Actions Consider possible root causes of the OFI. Why do you believe the problem exists? Brainstorm and present a list of all possible actions that you may need to take in order to achieve your MAP goal. At this stage, focus on generating as many different options and ideas as possible. It is likely that not all of your ideas will make it into you final MAP. Write down your ideas just as they come to your mind, trying not to judge or analyze them at this stage
In your brainstorming, be sure to consider ideas* involving: Leadership Governance Clinical performance Physicians Nurses Clinical support services Knowledge management Human resources Financial management Internal consulting Marketing 
Examples: Nursing Shortage 
Patient AppointmentTime Overage 
Management Issues 
Customer Service

Coursework Sample Content Preview:
Management Action Plan
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Management Action Plan
An action plan refers to a document which lists the steps that need to be taken so as to accomplish a given goal. It is worth mentioning that an action plan clarifies the resources that are needed to attain the goal, formulates a timeline for when particular tasks should be completed, and determines the required resources (Teal et al., 2012). This Management Action Plan (MAP) documents 6 steps. The MAP provides a clear description or Opportunity for Improvement (OFI) which I have chosen. The desired outcome from my MAP implementation is also described exhaustively. In addition, this paper provides a detailed explanation of how the success of the MAP would be measured after the implementation as well as how ongoing performance would be monitored in order to prevent regression and loss of positive change that has occurred.
Clarification of the Problem or Opportunity for Improvement
Poor customer service – the selected problem or Opportunity for Improvement is customer service at the hospital. Customer service entails providing a service to a customer. In healthcare, patients are the customers and healthcare is the provided service. Patients have the ability and right to decide their healthcare provider and decide where they receive healthcare. With such autonomy, hospitals and physician practices need to offer good customer service so as to compete for patients (Mayer, 2015). The following are the main causes of poor customer service in the hospital setting: rude nursing staffs, hospital being dirty, nurses did not explain things to the patients, the nurses do not respond swiftly to the call bells, patients wait long to be seen, it takes too long for the patient to get his or her pain medication, and the patient did not know what was going on and was scared (Mayer, 2015).
It is important to resolve this problem right now because if it is not, patients may not visit this hospital next time. Moreover, the hospital’s brand equity or reputation would be damaged if the hospital is known for poor customer service. If the problem is not resolved right now, the consequences include patients choosing other health care providers with good customer service. Institutions that have low brand equity or low reputation have a higher chance of being amongst the losers as healthcare consumers will choose providers with outstanding reputation and brand equity (Janes & Mullan, 2010).
Clarification of the measurable goal
The desired outcomes from the Management Application Plan include: (i) being a health care provider that offers outstanding customer service to healthcare consumers in the next 12 months. (ii) Improve customer/patient satisfaction by 80% in the next 1 year. (iii) Increase the number of customers/patients visiting the hospital by at least 20% each year. (iv) Reduce patient complaints and dissatisfaction level by 33% within 6 months. Successful implementation of the MAP would be measured and assessed by determining whether or not the desired outcomes have been achieved, and whether they have been accomplished on time and within budget. This means that if the aforementioned desired outcomes would be attained after...
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