QuikTrip Operations Management Analysis

Assignment 1
Quick Trip Case Study
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QuikTrip Case Study Analysis
Question 1: Evaluate QuikTrip's operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
Topic Introduction
Quick Trip Corporation consists of a chain of convenience stores initiated in 1958 by Chester Cadieux and Burt Holmes, mainly from Tulsa. The company spread to other regions, including the Southern region, Arizona, and Southern parts of the United States, with approximately 758 locations in the above regions. The company earns approximately $9.16 billion annually, ranking the most of Forbes's largest private companies. The company's primary purpose is to be convenient to its customers and readily available by establishing sub-locations worldwide.[Frank Holmes. 2016. These Are the 7 Biggest US Airlines. /these-are-the-7-biggestus-airlines-2016-4#1-delta-7]
Competitive Advantage
QT uses a customer-driven strategy to provide quality products and services to its customers. The company prioritizes ensuring the convenience factor to the customers by opening new stores to increase sales aiming to remain at the top rank. The company earns a competitive advantage through various ways, such as cost advantage, focus advantage, and value advantage. The company offers suitable services to customers at cheaper rates that attract more customers due to low prices. The company's practice wins customers' loyalty, giving the company a sustainable competitive advantage.
The company also has development priorities to offer amper training to their employees to perform effectively and better than other competing firms. The training session of employees should educate employees on good customer behavior, which will win more customers. The company focuses on being the best ahead of other competing firms. Being satisfied is never their option as they always want to be right by considering the small needs and demands of the consumers.
Question 2: Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
OM and the Customer
Customers shop conveniently, and the stores offer them immediate and fast delivery of goods. The stores are tidy with a friendly surrounding that enables customers to shop comfortably. All stores have a similar arrangement of the inventory to facilitate easy customer service, and the fast delivery is its distinguishing Selling Point. Besides, the stores have cash registers, and all workers share them, which is different from the competing firms. Even though other competing firms have emulated a similar pattern of arranging inventory stores, the efforts have never succeeded in beating QT. the manager of QT says that they will always be ahead of their competitors, and their level of stability will remain the same.[Federal Aviation Administration. 2017. Air Traffic by the Numbers. /airtraffic/by _the_numbers/]
The company has two approaches to ensuring stability: daily activities worksheet and daily shoppers program. DAW helps the managers in ensuring that all employees accomplish assigned activities. DAW consists of ...