EAC. Leadership. Literature & Language. Case Study

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EAC
Question 1. The most challenging part of leadership is when to deliver bad news, I agree with Bart Egnal's characteristics of a good negative message. A good leader should adopt specific characteristics like courage when handling difficult conversations in order to stay focused on what needs to be done (Egnal 33). Being truthful and showing empathy are important virtues leaders need to adopt. A leader needs to take ownership and be accountable (Egnal 43).
Question 2. When addressing a product recall as the owners of a food manufacturing company, I would use indirect strategy in passing the message to the public. The indirect strategy will offer a comprehensive statement of appreciation, assurance and also recognize the customer‘s concerns (Egnal 61). Writing a letter will give me the opportunity to explain the circumstance surrounding the negative news before delivering the news (Egnal 58).
Question 3. The first step when drafting an apology letter is to accept the mistake and express your concern, reassure the retailers and wholesaler that the sit...