Harrah’s Entertainment, Inc: Rewarding Our People

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CASE ANALYSIS
In the journal Harrah’s Entertainment, Inc: Rewarding our people by DeLong, Thomas, and Vineeta many interesting facts were brought out concerning rewarding and motivating employees in an organization. An example of a class concept that is relevant to the above case is rewarding of employees in an organization. For example, in Harrah’s Entertainment Inc, the employees were working tirelessly but they were not rewarded. This made it hard to improve customer services in the organization. The concept relates to the case because the main claim of the authors is that the secondary motivation for the employees through the new reward system that can also be used to motivate the employees to achieve customer service. The authors also note that Love man believed that hiring standards the level of the manager should value world-class functional expertise over the knowledge of ...