Coaching and Leading: The Human Side of Organizational Change

Coaching and Leading: The Human Side of Organizational Change
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Introduction
The Electronic Health Record (EHR) is an electronic record for patient’s health-related information and practitioners within the healthcare facility can easily create, gather, and manage data and information. The EHR system promotes real-time, patient-centered records that ensure information is acquired instantly by authorized users. The computerized charting system helps in the documentation of patient care using computers. The Memorial Mental Health hospital is interested in the implementation of Electronic Health Record to help in promoting workflow and improve the safety and privacy in the healthcare sector. Additionally, establishing the electronic health record and computer charting system in a hospital would make it easy for practitioners to collect, manage, store, and share information and details about individuals with mental health issues. The mental health facility has the required resources that would support the implementation of EHR. For example, the organization has enough budget to finance the computer systems, and the finance will be utilized in training the employees. The mental facility has the technical experts who will be needed in integrating the new system to the existing system. The primary goals of the facility are to improve the quality of care offered to patients, facilitate privacy and encourage collaboration among healthcare providers.
Planning
Effective planning in the Memorial Mental Health hospital will be critical for the successful implementation of the electronic health record systems. Ideally, a steering group must be composed in the facility to lead the implementation of the new computerized charting system. The steering team should include members from all departments within the facility; this is critical since every department has its distinct roles. Besides, the team will also include an information system technology expert who determines the technology changes needed in the facility to accommodate the EHR system. The steering team will consider all aspects within the facility that will impact the success of the intended EHR system. Some of the critical factors that should be addressed include the workflow in the health facility; for example, the new system will affect how practitioner create, modify, store and share patient’s confidential information. The steering team will ensure that an effective electronic environment is created to support the EHR system. In this case, the required servers should be purchased since data will be stored in a centralized position. Also, networks that connect all department should be created; this will allow the workers to access the system with ease to retrieve, modify or share information and data.
The steering team will also plan on how various human aspects that would impact effective implementation should be managed. For instance, resistance from the practitioners would affect the implementation and success of the electronic health record. The team will determine how consultations will be done to ensure all practitioners are part of the change process. The involvement of all mental health practitioners in the change process would help...