Employee High Turnover Issues at Brookdale Senior Living

Employee High Turnover at Turnover at Brookdale Senior Living: An Investigative Research Project
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Employee High Turnover at Turnover at Brookdale Senior Living: An Investigative Research Project

Brookdale Senior Living Solutions is an organization that owns and operates retirement homes across the United States. Established in 1978 and with headquarters housed in Brentwood, Tennessee, the company is the largest operator running 60,000 across 680 locations and over 62,550 employees as of 2017. In the 2010s, the organization faced a significant problem with the high turnover of employees, especially in the three leadership positions of the executive director, head clinician, and sales manager (Smith, 2016). Therefore, the current study aims to research employee high turnover issues at Brookdale Senior living.  

Goals and Objectives

            The goals of the current project are to determine the causes of high turnover, the impact it has had on the organization (if any), and what the organization has done to address the problem. Based on these three goals, the objective of the current study is to establish a clear picture of the turnover situation at Brookdale and, where possible, provide recommendations.

Methodology

            Between 2010 and 214, the organization experienced positive retention of employees, with the number of employees peaking in 2014 at almost 60,000. Between 2016 and 2019, however, the organization experienced negative growth as more employees left than those hired to replace them, indicating a high and unhealthy employee turnover rate. Thus, to better understand the dynamics behind these changes, qualitative research focused on a sample of Brookdale’s former employees who were willing to share their experiences at the organization.

            A qualitative approach was preferred because it provides detailed descriptions of complex phenomena from the point of view of those who experience the phenomena (Ahmad et al., 2019). These points of view include experiences, opinions, insights, and ideas, which form the basis for qualitative data. As a result, there was a need for data collection tools that captured detailed qualitative data with the option of seeking follow-ups and clarification on unclear issues. According to Datko (2015), semi-structured interviews can serve this purpose efficiently because they allow for both defined and open-ended questions (and answers).

            The research involved tracking down several former employees who have left reviews on websites like Glassdoor and Indeed. Purposive sampling was utilized in choosing these participants. In total, three participants and three other current employees participated...