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Pages:
4 pages/β‰ˆ1100 words
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Style:
APA
Subject:
Business & Marketing
Type:
Research Paper
Language:
English (U.S.)
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MS Word
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Topic:

Business and Marketing: Stakeholder Analysis of Verizon

Research Paper Instructions:

The purpose of this assignment is to identify key stakeholders within your organization who are affected by, have influence over, or have an interest in solving the problem you are attempting to address with your action research project.
Stakeholder analysis requires you to examine a number of variables in relation to each individual or group you have identified. Use the "Stakeholder Brainstorming" resource provided as a tool to assist you in completing the "Stakeholder Analysis" Excel spreadsheet.
In the analysis, list titles and groups of stakeholders. Do not list names of specific individuals. It is important to note the role each stakeholder has in the problem and in solving the problem. Determine whether or not the individual or group has a negative, indifferent, positive, or very positive predisposition about the problem.
Witin the "Stakeholder Analysis" spreadsheet, there is a tab labeled "Current-State Matrix." Study the terminology related to influence and support and think about how each block describes the feelings a stakeholder may have about the problem and proposed solution. For example, there may be a group or individual that has a high degree of support with regard to solving the problem. If you know such person or group also has a high level of influence in how the problem is solved, it is important to think about how you will approach this person or group in terms of seeking information and presenting potential solutions. Taking time to rank the level of influence and support for each stakeholder is critical as you proceed, because it may have a large role in determining whether or not specific problem solutions can be implemented.
Take the time necessary to conduct research that will help you determine possible stakeholder reactions and issues related to potential solutions. Think about the motivation, drivers, and expectations of exchange for each stakeholder, the problem, and the proposed solutions. Finally, consider the role of the stakeholder, including when the stakeholder needs to be involved in the change effort, any stakeholder management activities, and stakeholder deliverables and timelines. If a stakeholder will ultimately end up having a designated role in implementing the solution, the ability to articulate the role, scope, and timeframe will be of utmost importance.
Complete the "Stakeholder Analysis" spreadsheet and submit it to the instructor along with a 500-word summary of your findings. In the summary, discuss the following:
Summarize stakeholder attitudes about the identified problem and support your summary with specific data from your collection tool.
Summarize stakeholder attitudes or experiences related to previously implemented problem solutions and support your summary with specific data from your collection tool.
Summarize stakeholder ideas for potential solutions and support your summary with specific data from your collection tool.
Who are the stakeholders you will seek to act as sponsors to support you in the implementation of a problem solution? Provide specific reasons why these stakeholders are key to implementing a solution.
Who are the stakeholders that will likely be directly affected by solving the problem? Provide specific ways these stakeholders could be directly affected by solving the problem.
Whoare the stakeholders who could pose potential roadblocks to solving the problem? Provide specific reasons why these stakeholders could pose potential roadblocks and what those roadblocks could be.

Research Paper Sample Content Preview:

Business and Marketing
Student's Name
Institution/Affiliation
Course
Professor
Date
Stakeholders Analysis
Verizon is a telecommunication company that has been doing well for many years in providing mobile network service. However, in recent years the company has performed poorly due to several factors in the organization. The stakeholders are always a key element for the success of any organization. Stakeholders are connected with the organization and influence the organization either directly or indirectly. There are several stakeholders in the company who impact the company's performance directly, while others impact the performance indirectly (Abdollahnejadbarough et al 2020). The call center representatives have been the main cause of the company's poor performance leading to low ratings. The call representatives have not updated all their tools, and some have shown a lack of skills. This has led to decreased employee satisfaction and made the business incur a loss of $5550000 annually (Barry, 2018). There is a need to develop skills that will improve the quality, contributing to more revenue.
The call center has led to poor performance in the company, and several stakeholders who impact the organization have to ensure the organization thrives. The company considers customers as the organization's key stakeholders and works with the main goal of winning the customers. The other group of stakeholders is employees, who are the main stakeholders in the corporate social responsibility strategy of Verizon communication inc (Chyhryn et al., 2019). They affect the quality of services offered and infrastructure improvement. Their main interest is the result and performance of the business beyond wages and salaries. The employees in the organization ensure the availability of resources and the necessary tools for Verizon communication company (Li et al, 2019). The last major group that can impact a problem in the organization is the investor. Investors of Verizon communication inc affect the company's capital, which aims at optimizing the company's stability.
Various stakeholders can solve the problem that has arisen in the company and made it make a loss in the last fe...
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