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4 pages/≈1100 words
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APA
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Health, Medicine, Nursing
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English (U.S.)
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Topic:

Medical Office Procedures for Westchester Medical Center

Other (Not Listed) Instructions:

 Produce and Organize an SOP binder that staff in your office can access for the SOP’s in your office, Spelling is imperative as well as the use of medical terminology, punctuation, formatting. 1. Introduction Section ………………………………………………………/10 (1 mark each)

 Clinic Logo (on all pages as a water mark)

 Title page and Reference page at the end of this document.

 Mission Statement (behind title page)

 Table of Content in numerical order (corresponding to each section)

 Hours of Operation (include name, address, phone, fax, email & map)

 Staff list & duties i.e. Primary Physician, Office Manager, MOA

 Matrix (bottom of page in each section except on Title page & Table of Contents )

 Section Dividers (labeled) NOTED; for online students use a title page in place of dividers

 Use regular Times New Roman, size 12 font with margins of 1-1-1-1. (normal)

 Discuss your project with your team to determine how to share the work and notify your instructor with each team’s duties. Be sure to include the marking sheet.

2. Additional Sections

These sections should be in this order after introduction section and must include all items listed below each section.

A. Appointment scheduling; Appointment Book Protocols (include a blank sample & a completed Day sheet), Scheduling types employed in the office, Time Units used, Abbreviations used in scheduling, Billing Codes (common for your clinic) Referrals (which clinic/hospitals/specialists you refer to) and Surgery Protocols ………………………………………………./20

B. Asepsis in the office; Protocols for sanitizing, Disinfection, Sterilizing, Autoclave the office (include descriptions of each), Disease Process/ Standard Precautions/Universal Precautions (what & when followed in office), Hand washing Protocols for your office (sign as well) ……………/15

C. Daily routine with opening/closing checklist and during day routine …………………/10

D. Dress code; do’s & don’ts including types of dress, make up, jewelry etc……………. /5

E. Inventory/supplies; (https://regencymed.com/ ) purchase order examples, Invoice example & protocols for dealing with the invoice, Inventory list & types of inventory including who orders/receives/storing protocols including when (show in a map of office) …………/10

F. Office correspondence; letter head, example of a referral letter, protocol how letter is to be written including punctuation style, Mail (who does, when, mail pick up when office is closed for any length of time) ………………………………………………………. /15

G. Telephone technique; do’s/don’ts, Screening Calls Protocols, Message Taking Protocols, Emergency Calls Protocols …………………………………………………/15 Total ___________________________________________________________/100 Medical Office Procedures (MOPO) Assignment #3 © 2021 September 9, 2021 Team Assignment #3: Standard Operating Manual

Other (Not Listed) Sample Content Preview:

Medical Office Procedures for Westchester Medical Center
Student Name
University
Course
Professor Name
Date
Medical Office Procedures for Westchester Medical Center
Mission Statement
Westchester Medical Center’s mission statement is “to provide the highest-quality care for all residents of the Hudson Valley regardless of ability to pay.”
Table of Contents Medical Office Procedures for Westchester Medical Center 2 Mission Statement 2 Hours of Operation. 4 Westchester Medical Center Map. 5 Staff List and Duties. 6 Primary Physician. 6 Office Manager 6 MOA (Medical Office Assistants) 6 Appointment Scheduling. 7 Westchester Medical Center’s Completed Day sheet 7 Westchester Medical Center’s Blank Day sheet 8 Westchester Medical Center’s Offices’ Scheduling Types. 8 Time Units Used. 9 Abbreviations in Scheduling. 9 Billing Codes. 9 Westchester Medical Center’s Referral hospitals. 10 Surgery Protocols. 10 Asepsis in the Office. 10 Westchester Medical Center’s Protocols for Sanitizing, Disinfection, and Sterilizing. 10 Westchester Medical Center’s Standard Precautions. 11 Hand washing Protocols at Westchester Medical Center 11 Daily Routine. 11 Dress Code. 11 Inventory/Supplies. 12 Westchester Medical Center’s Purchase Order 12 Westchester Medical Center’s Invoice. 13 Protocols for Dealing with the Invoice at Westchester Medical Center 13 Westchester Medical Center’s Inventory List and Types of Inventories. 13 Storing Protocols Map. 14 Office Correspondence. 14 Letter Head. 14 Example of a Referral Letter 15 Protocol on Writing a Letter 15 Telephone Technique. 16 Do’s/Don’ts. 16 Screening Calls Protocols and Message Taking Protocols. 16 Emergency Calls Protocols. 16 References. 17 Hours of Operation
Name: Westchester Medical Center
Address: 100 Woods Road Valhalla, NY 10595
Phone: +1 914- 493-7000
Fax: 914- 493 - 2424 
Contact Email: [email protected]
Hours of operation: Westchester Medical Center operates 24 hours daily.
Westchester Medical Center Map
Staff List and Duties
Primary Physician
The primary physician at Westchester Medical Center is Dr. Hurwitz. The specialist is presently the hospital’s radiation medicine director. Dr. Hurwitz is also an expert in thermal medicine and genitourinary oncology. The physician was a major participant in developing “the first national radiation oncology patient safety organization and, on national and international levels, has directed efforts on advancing the translation of biology and technology into clinical practice” (Westchester Medical Center, 2022). Dr. Hurwitz leads many National Cancer Institute trials that comprise the NRG Oncology and Radiation Therapy Group.
Office Manager
Westchester Medical Center’s office manager is Stefanie Ural. The expert’s duties are developing and implementing office processes and rules. The manager also supervises monetary operations such as coding and billing in the hospital. Furthermore, Stefanie Ural trains, assesses, supervises the administrative workers, and approves paid time off.
MOA (Medical...
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