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Management
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English (U.S.)
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First Class Coursework: Types of Consultants, by McNamara

Essay Instructions:

Please answer each question thoroughly with clear and concise answers. Thanks. Do NOT remove the questions or the numbers.

M1

QUESTION 2

Read the article, Types of Consultants, by McNamara in the readings. From the article, choose one type of consultant that best fits your style and personality. Explain why you chose this type of consultant and give an example about how you would use this to approach a future client.

Related readings and video for QUESTION 2 -

Block, P. (April 2014). Wisdom From Flawless Consulting. Retrieved from http://english(dot)flamecentre(dot)com/?page_id=186

Fischer, R. & Rabaut, M. (1992), A How-To Guide Working with a Consultant. Review, 1(2), p.52. Retrieved from ProQuest Central database in the Touro library.

McNamara, C. (Nov. 15, 2010), Foundations of Consulting, Part 4: Types of Consultants, retrieved from http://managementhelp(dot)org/blogs/consulting-skills/2010/11/15/types-of-consultants/ 

Video:

Consulting 101: What is Consulting. Retrieved from http://www(dot)youtube(dot)com/watch?v=pzgzmmDHHfo

 

M2

Readings and related material –

Evans, B. & Cockman, P. (1992). Consulting and the Process of Learning. Journal of European Industrial Training, 16(2), 7.  Retrieved from ProQuest Central database in the Touro library.

Lacey, M.Y. (1995). Internal consulting: Perspectives on the process of planned change. Journal of Organizational Change Management, 8(3), 75. Retrieved from ProQuest Central.

Management Consulting: A Guide to the Profession, retrieved from http://certifications(dot)bcs(dot)org/upload/pdf/consultancy-cp-mgt-consulting.pdf

Peter Block on the Challenges of Consulting (YouTube). Retrieved from http://www(dot)youtube(dot)com/watch?v=DaVzpyTUr84.

QUESTION 1

After reviewing the five phases of consulting, which phase is the most critical phase for a successful engagement? Explain your answer why you chose this phase and what is most important to manage this phase?

QUESTION 2

Listen to the YouTube video The Challenges of Consulting. What is the greatest challenge a consultant must face in the consulting process? Explain your answer and why this challenge is important to manage.

M3

Related Reading –

Jing, G. G. (2008). Digging for the Root Cause. ASQ Six Sigma Forum Magazine, 7(3), 19. Retrieved from ProQuest Central database in the Touro library.  

Okes, D.(2005). Improve Your Root Cause Analysis. Manufacturing Engineering, 134(3). 171. Retrieved from ProQuest Central database in the Touro library. 

Video:

Root Cause Analysis Examples. Retrieved from  http://www(dot)youtube(dot)com/watch?v=IX3uQ72-iXs

QUESTION 1

Review the six dysfunctions again and give an example of one dysfunctional you are experiencing in your workplace.

QUESTION 2

Identify a hidden cost associated with your dysfunction in the D1 discussion. How much is the hidden cost annually? Make a recommendation to eliminate this hidden cost.

Cite your source(s)

M4

Related readings

Pringle, E. G. (1995).Look inward for consulting engagement's true value. Consultants News : 1. Retrieved from ProQuest Central database in the Touro Library.

Stimpson, J. (2006). Managing a Consulting Engagement. The Practical Accountant,39(8), 24-28. Retrieved from ProQuest Central in the Touro Library.

 

Video:

Engage Your Current Clients. Retrieved from http://www(dot)youtube(dot)com/watch?v=M3deHqGrjJ0

QUESTION 1

Engaging the client can be difficult. As consultants we want to be experts and tell the client what to do. There is a difference between telling a client what to do and teaching them what to do. Please explain the difference between telling a client what to do and teaching a client.

QUESTION 2

Authentic consulting is a powerful tool when engaging the client. As a authentic consultant your goal is to put yourself in the client’s shoes. Explain  how you would do this with your client.

Essay Sample Content Preview:
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QUESTION 2
Read the article, Types of Consultants, by McNamara in the readings. From the article, choose one type of consultant that best fits your style and personality. Explain why your choice and give an example of how you would use this to approach a future client.
I chose to do my consultancy as a management consultant. This because management consultants play an essential role in the success of a firm. Most of the core activities of the business that help it to perform better fall under the stewardship of the management. Management consultants help managers and other staff in the top hierarchy of leadership to be more efficient in problem-solving, planning, organizing, maximizing growth and ensuring they boost the performance of the business (Czerniawska).
I would approach my client using a systematic and planned approach. This approach has a well-structured procedure of identifying and solving problems, hence it is more likely to yield good results for the organization. Secondly, it involves the management in problem-solving hence it is easier to get to the root causes of problems and address them effectively. This approach would have the following phases:
a) Contracting Phase. I will look into the client’s problem and find a way to solve it.
B) Discovery Phase. It involves analyzing the preliminary information to ensure I find the cause of the problem and how to solve it.
C) Action Planning Phase. Working on achieving the specific goals that we have set.
D) Implementation Phase. I will ensure that implementation of the action plan is on the right track of conflict resolution.
E) Project Evaluation Phase. Reviewing whether the set goals are achieved, and the problem in focus gets solved.
F) Project Termination Phase. If set goals are realized, we end the process. If they are not fulfilled, we go back to an earlier stage.
M2
QUESTION 1
After reviewing the five phases of consulting, which phase is the most critical juncture of a successful engagement? Explain your answer why you chose this stage and what is most important to manage this process?
The most important phase is the entry step. It includes the contact with the client, consultation with the customer on what he/she would want to improve in his or her firm. It also involves the importance of the consultant, description of their roles, preparing for their future assignment by the basis of problem analysis carried out and the bargaining and agreement of the contract.
Reasons
This phase lays the foundation for the entire consultancy phase. If the quality of work done in this phase is strong, then this ensures that the subsequent steps will also have quality results. If the foundation laid at this stage is not okay, then it may lead to poor results at the end of the project, and subsequently leading the contract to be canceled ("Planning & Consultation Stage | Services").
The client may not agree with the consultant if the proposal does not match up to every client’s needs and therefore no contract is agreed. This is the phase where one either loses or gains approval of a customer and therefore a contract is agreed on to work wi...
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