Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
NAME:
INSTITUTION:
QUESTION

ANSWER

EMPLOYEE

1 What is the first step when preparing a professional message?

Plan well and carefully scrutinize the recipient of the message. Acquire necessary information that will satisfy their urge once the message is relayed to them.


2 How do I figure out who I am writing to?

The message written determines the intended audience to pass the message. Understanding the message to be given is vital in ensuring you know the recipient.


3 How important is choosing the communication format?

The correct communication format enables timely delivery of the information to the audience and the possibility of getting immediate feedback vital for effective communication.


4 What is the best way to deliver bad news to a recipient?

Find a private location and prepare well to avoid embarrassing or humiliating the recipient. Be compassionate but direct and calm.


5 Is communication skill or just something someone is good at?

One can be good at communication, but effective communication is a skill acquired through learning and practice. One can improve in communication upon proper guidance and curiosity.


6 What role does ethics play in communication?

Ethics reinforces reliability while communicating while at the same time enhancing the ability to make sound decisions. The recipient of information trusts the source.


7 Can I use humour in my professional communications?

Yes, it aids one connect with the recipient of the information. It helps in the eradication of anxiety while at the same time cultivating trust.


8 What is the difference between hearing and listening?

Hearing refers to the ability of an individual to perceive sound. Listening refers to paying attention to what is said. It involves the mind, while hearing involves the ears.


9 What are common barriers to effective communication?

Perception is the most familiar barrier to communicate effectively. Cultural and gender differences also act as hindrances to communication.


10 What is the biggest struggle people have when giving a presentation?

One finds it difficult to know their audience; it makes it difficult to relay the intended message productively. Maintain good body posture to avoid misleading the audience.


Why is empathy important in the professional environment?

Empathy cements relationships in the working environment. One understands the feeling of others and responds accordingly to any circumstance. It enhances productivity and job gratification among employees.


What is the difference between criticism and critique?

Criticism is an act through which one finds fault by analyzing and evaluating the quality of an outcome. Critique is the act of practising criticism.


Are first impressions important in professional communications?