Phase V The Growth Of The Economy

Yun Du
Professor’s Name
COM217
DD MM YYYY
Phase V
The transport industry has been instrumental in shaping the growth of the economy, facilitating trade, creating jobs, promoting globalization among other contributions. The importance of the transport industry to the growth of other sectors demands a unique culture that ensures value to the clients and improves communication between employees.
Case in point, the April 9, 2017, incidence involving the forceful removal of a United Airlines passenger by the airline’s security officer exposed the company’s poor communication and client relations conduct. In an industry purely dedicated to rendering services to clients, the management and policymakers at United Airlines ought to embrace new mechanisms that seek to improve the relationship among the employees and towards their clientele. Human Relations Management Theory, a theory that proposes a better social relationship between employees to enhance their motivation, would ...