The Front Office Manager

Difficult Situation Whereby FOM Often Has Greater Technical Expertise in Using the PMS Has Does the GM
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Rapid advances in technology have created a situation whereby the front office manager (FOM) has greater technical expertise in using the PMS than does the general manager (GM). There are difficulties in such situation because there is no way in which the GM of the hotel can be less competent in PMS while the FOM (who works under and reports to the GM) is more competent than the boss. FOM carries out all front office personnel and makes certain that effective execution of all front office duties. He or she coordinates and directs the activities of telephone areas, guest services, reservations, and the front desk, and prepares monthly budget and reports for front office department. It can be seen that FOM deal with activities related to front office department. If the GM is less competent in PMS, then this would lead to inefficient management of the everyday operational tasks involved in the running the restaurant, breakfast and beds, resort and even campgrounds, which would negatively affect revenue generation and gesture service.
Any problem that might arise because of the different levels of expertise can be resolved by ensuring that the GM obtains training to develop his competence in PMS and other aspects of management. PMS are necessary tools in hotel management and therefore GM must be well equipped in competence of Property Management Systems (PMS). From administration, reservation to management, PMS enable management of operations of hotel’s activities in order to bring efficiency. Without PMS, quality guest service and revenues of the hotel would be compromised. GM must invest great effort and time in developing effective operational control. Service-centred problems in the restaurant must be reso...