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Attendant Language (Essay Sample)


Some GMs feel room attendants must be able to speak fluently the language of the majority of the hotel’s guests to do their jobs effectively. They feel guest contact is an important role of the room attendant. Other GMs feel differently. Compare and contrast the two views as to their pros and cons.


Attendant Language
Course Title:
Attendant Language
Language is an essential part of the success of the hospitality industry. On one hand, it is argued that room attendants must be able to speak the language of majority of the visitors. On the other hand, it is believed that mixed languages are the best for business practices. This paper seeks to compare and contrast the two sides of views in regard to their benefits and challenges.
The language of the majority when spoken has the ability of better understanding the needs of the customers particularly in the service industry. It allows one to better understand what customers want as well as their behavior. It is also argued that employees who speak the language of the majority can be able to care for visitors more efficiently as compared with their counterparts. On the other hand, speaking the language of the majority may portray one as being culturally ethnocentric and may hinder efficient service delivery to people from other linguistic groups.
On the other extreme, employees who are not familiar with or engaged with their customers may lead to loss of profitability such as in the case where employees are not able t...
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